Workplace Experience Ambassador

Role Overview

Workplace Experience Ambassador at JLL, Integrated Facility Management business line, Amazon account dedicated team. On-site position based in Dubai, United Arab Emirates.

Company Overview

JLL is a leading global professional services and investment management firm specializing in real estate. The company helps organizations around the world achieve their ambitions by owning, occupying and investing in real estate. JLL combines world-class services, advisory and technology for clients and is committed to hiring and empowering talented people to build meaningful careers.

Role Purpose

The Workplace Experience Ambassador owns the internal and external visitor experience and provides the highest standards of engagement through all front-of-house and meeting and event services. The role delivers front-of-house services while maintaining standards of presentation, administration and delivery across all meeting and event spaces and areas. Ambassadors must be customer and quality obsessed, demonstrate high security awareness at all times, and maintain clear knowledge of all onsite emergency and evacuation procedures.

Key Responsibilities

Visitor & Guest Experience

• Take ownership of the internal and external visitor experience to ensure all interactions leave customers with a positive, memorable experience.
• Greet, assist and direct candidates, new hires, visitors and the general public appropriately.
• Maintain continual awareness of all onsite events to ensure visitor experience is personalised and optimised.
• Develop and maintain high awareness of local area services such as shops, restaurants, hotels and transport in order to support customers.

Front-of-House Services

• Deliver all core front-of-house services including sign-in, badging, luggage, lost and found and deliveries.
• Receive, direct and relay telephone, email and other queries via front-of-house channels.
• Provide timely, accurate and personalised response to meetings and events enquiries.
• Coordinate the daily updating of room booking displays in line with local and regional processes.

Meeting & Event Services

• Undertake physical setup of meeting and event spaces in line with team guidelines and EHS considerations.
• Monitor meeting room environments including furniture, signage, equipment, temperature, fabric and consumables, ensuring fine detail is captured.
• Create and efficiently maintain up-to-date Outlook, conference room finder and SharePoint room booking systems for identified meeting and event spaces.
• Daily liaison with one-team partners such as security and janitorial teams on the coordination of meetings and events.
• Play a key part in supporting onsite space audits and walk-the-store processes.

Facility Maintenance & Support

• Proactively contribute to maintaining the highest standards of presentation and functionality across identified front-of-house and meeting and event areas with great attention to detail.
• Support and cover other facilities team services as required, such as Trouble Ticket requests, incoming and outgoing mail and courier services, site inspections, and one-off or administrative tasks.
• Work flexibly in different settings as part of the team.

Qualifications & Experience

• Experience in reception, concierge or related field.
• Previous experience of working within a high-profile corporate environment.
• Fluency in English and local language.
• Previous catering or hospitality experience is desirable.
• Facilities Management exposure would be beneficial.

Skills & Competencies

• Excellent people skills and ability to interact with a wide range of client staff and demands.
• Strong PC literacy and proven ability to manage daily activities using various systems.
• Very high attention to detail.
• Outstanding customer service skills with the ability and confidence to communicate with customers at all levels, both written and verbal.
• Ability to maintain professionalism at all times and be an ambassador of the team.
• Excellent team player with the want to go above and beyond for each other.

Additional Information

• On-site position.
• Total Rewards program reflects JLL's commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay.
• JLL is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.