Warranty Clerk

Role Overview

Warranty Clerk at Ali & Sons Holding LLC. This is an administrative position supporting warranty claims processing and workshop operations in the automotive sector.

Company Overview

Ali & Sons Group is a well-established and diversified business group in the UAE. Inter Emirates Motors, a subsidiary of Ali & Sons Holding, operates six showrooms and five service centres across Dubai, Abu Dhabi, Ras Al Khaimah, Sharjah, and Al Ain, with almost 100 after-sales representatives. The company partners with MG, a British motor brand with a global presence.

Role Purpose

Ensure accurate and timely processing of warranty claims, maintain complete supporting documentation, and provide effective administrative support to workshop teams while ensuring compliance with manufacturer requirements and company procedures.

Key Responsibilities

Claims Processing & Administration

• Review and process warranty claims, consulting with manufacturers or Technical Area Managers when clarification or technical guidance is required.
• Ensure warranty claims are submitted accurately and within required timelines.
• Maintain complete and accurate warranty documentation and records for audit purposes.
• Assist workshop personnel in preparing accurate and complete defect reports to support warranty claim processing.

Compliance & Documentation

• Ensure compliance with reporting requirements and procedures outlined in the Service Technical Handbook.
• Comply with all applicable health, safety, and quality procedures and regulations.

Stakeholder Support & Communication

• Communicate and implement decisions related to warranty claims and manufacturer correspondence.
• Support workshop teams in resolving warranty-related issues, including special repair requests and obtaining approved repair procedures from manufacturers.
• Coordinate with workshop management to identify the causes of legitimate warranty claims and ensure claims are properly documented and submitted.

General Operations

• Maintain a professional attitude and appearance while ensuring company assets are properly maintained and the work area remains clean and organized.
• Perform other duties as assigned by the Service Manager.

Qualifications & Experience

• Minimum 4 years of relevant experience in automotive warranty administration, service operations, or a related field.
• Higher diploma or degree in Automotive Technology or a related discipline.
• Relevant automotive certifications and training required.

Skills & Competencies

• Fluency in both English and Arabic is essential.
• Proficiency in Microsoft Office, particularly Excel and Word.
• Understanding of warranty claim procedures, defect reporting, documentation management, and manufacturer requirements.
• Strong accountability, communication, and professional integrity.
• Problem-solving and initiative.
• Teamwork and adaptability.
• Customer relationship management.
• Health and safety awareness.
• Detail-oriented and organized approach to work.

Additional Information

• Professional environment that values teamwork, accuracy, and accountability.
• Opportunities for career growth and professional development within the automotive sector.
• Exposure to leading automotive brands, warranty systems, and after-sales service processes.
• Culture that prioritizes customer satisfaction, quality, safety, and continuous improvement.