Warranty Assistant-Automotive

Role Overview

Warranty Assistant–Automotive at Burjline Builders, automotive division.

Role Purpose

Process and document warranty claims with accuracy and timeliness, maintain detailed records, resolve manufacturer and supplier issues, and deliver excellent customer service to support the automotive division's warranty operations.

Key Responsibilities

Claims Processing

• Process warranty claims in a timely manner, ensuring accuracy and completeness.
• Maintain accurate records of all warranty claims and related documentation.

Stakeholder Communication

• Communicate with manufacturers and suppliers to resolve any issues or concerns related to warranty claims.
• Provide excellent customer service to clients by responding to inquiries and providing updates on warranty claims.

Operations & Compliance

• Collaborate with the automotive team to ensure smooth and efficient processing of warranty claims.
• Keep up-to-date with the latest warranty policies and procedures.
• Identify and report any potential warranty fraud or discrepancies.
• Assist in the development and implementation of new warranty processes and procedures.

Qualifications & Experience

• High school diploma or equivalent required.
• Minimum of 2 years of experience in automotive warranty processes.
• Strong knowledge of warranty policies and procedures.

Skills & Competencies

• Excellent organizational and time-management skills.
• Detail-oriented with strong analytical skills.
• Strong communication and interpersonal skills.
• Proficient in Microsoft Office and other relevant software.
• Ability to work in a fast-paced and dynamic environment.