Warranty Administrator-Automotive

Role Overview

Warranty Administrator - Automotive at Zayani Motors, Bahrain.

Company Overview

Zayani Motors is a leading company in Bahrain with a proven track record. The company is expanding and seeking skilled professionals to join its dynamic team.

Role Purpose

Manage vehicle warranty claims efficiently and ensure compliance with manufacturer guidelines and automotive industry regulations. Process claims accurately, maintain warranty records, and collaborate across departments to resolve warranty issues and support continuous improvement.

Key Responsibilities

Claims Processing & Administration

• Process and manage all vehicle warranty claims in a timely and efficient manner.
• Review and approve warranty claims based on manufacturer guidelines.
• Maintain accurate and up-to-date warranty records.
• Resolve any conflicts or issues related to warranty claims.

Communication & Stakeholder Management

• Communicate with customers, suppliers, and manufacturers regarding warranty claims and resolutions.
• Collaborate with the service department to ensure proper warranty procedures are followed.
• Train and educate staff on warranty policies and procedures.

Monitoring & Reporting

• Monitor warranty expenses and report on any discrepancies or trends.
• Prepare reports and presentations on warranty performance and improvements.

Compliance & Continuous Improvement

• Keep up-to-date with the latest warranty trends and regulations.
• Conduct regular audits to ensure compliance with warranty procedures and regulations.

Qualifications & Experience

• Minimum of 5 years of experience in warranty administration in the automotive industry.
• Excellent knowledge of vehicle warranty policies and procedures.
• Knowledge of automotive industry regulations and standards.

Skills & Competencies

• Strong communication and interpersonal skills.
• Proficient in Microsoft Office and other relevant software.
• Detail-oriented with strong analytical and problem-solving skills.
• Proven ability to manage multiple tasks and meet deadlines.
• Strong organizational and time-management skills.
• Ability to work independently and in a team environment.
• Fluent in English; Arabic is a plus.