Warehouse Process Manager

Role Overview

Warehouse Process Manager at Al Tayer Group, Dubai, UAE. This role manages the day-to-day operation of the warehouse, from product receipt through efficient transportation and distribution, ensuring high customer satisfaction across country operations and eCommerce last mile delivery.

Company Overview

Al Tayer Group is a leader in luxury retail in the Middle East. Its retail division, Al Tayer Insignia hosts a portfolio of world-leading luxury brands in fashion, jewellery, home and department store categories, as well as lifestyle retail brands in Beauty, Home, Fashion and Hospitality sectors. The brand portfolio includes Bloomingdales, Harvey Nichols and Armani.

Role Purpose

To manage the full cycle of product from warehousing to customer and store order fulfilment and last mile experience for the brands. Oversee efficient receipt, storage and dispatch of goods, identify and escalate issues to senior management, and ensure high service levels and SLA compliance for eCommerce last mile operations across the region.

Key Responsibilities

Strategy

• Support development of country-specific strategies for business growth.

Operations & Warehouse Management

• Implement the annual warehouse and last mile plan and manage the associated budget, monitoring performance and initiating corrective action to ensure operations stay within agreed financial parameters.
• Implement work processes and flows in the warehouse to ensure appropriate policies and procedures cover key logistics activities, effective working practices and cost and overtime minimization.
• Establish and continuously review department workflows and job responsibilities in the warehouse, developing and recommending proposals for improvements to ensure efficient and timely operations.
• Manage warehouse efficiency, accountable for product tracking, route analysis and re-routing recommendations to optimize space and floor operations.
• Manage the disposal of expired and obsolete goods at the warehouse to maintain high quality standards.
• Direct, optimize and coordinate the full order cycle to fulfilment.
• Monitor quality, quantity, delivery time, transportation cost and efficiency.
• Ensure timeliness and integrity of all inventory transactions.
• Identify logistics, warehouse and transit time improvement opportunities and recommend options to improve.
• Monitor guidelines implementation for delivery time commitments and ensure timely execution.
• Manage assigned vehicle facilities and preventive maintenance of the fleet to ensure smooth transportation activities.

Stakeholder Collaboration

• Collaborate closely with buying, merchandising, retail, digital and other teams to ensure business plans are understood and that appropriate services and delivery capacity are available to meet demand.
• Manage strategic, commercial and operational relationships with third party logistics partners.
• Develop and implement processes to optimize customer experience.

Risk Management & Health, Safety & Environment

• Review operational processes from a risk management perspective, identify and qualify new areas of risk and escalate concerns to the HSE committee appointed by the company.
• Maintain HSE practices in the working environment to minimize the opportunity of damage to property and injury to self and colleagues.
• Proactively remind colleagues to behave in line with HSE processes defined by the company.

People Management

• Guide and motivate subordinates to enhance performance and produce quality work, ensuring continuous development for higher-level roles.
• Work closely with Talent Acquisition to give direction on the skills and experience required for new talent joining the team.
• Ensure that new recruits are supported to successfully complete their probation.
• Review performance regularly, conduct documented performance monitoring, coaching and development, and carry out annual and quarterly performance reviews to ensure continual development and productivity.
• Regularly communicate to the team on operational performance and brief on upcoming events.
• Support management of employee engagement issues and disciplinary matters, ensuring supervisors follow company process and values.
• Create a positive work environment that results in low attrition, sickness and absence reduction to ensure collective and individual targets are met.
• Utilize the Company's reward structures and employee recognition schemes to encourage and recognize outstanding performance.

Qualifications & Experience

• Degree or Diploma in logistics or supply chain disciplines from a recognized academic institution; postgraduate or training in relevant disciplines a further advantage, or equivalent experience.
• 6–8 years of experience in warehousing and distribution with knowledge of retail, perfumes and cosmetics and the local market.

Skills & Competencies

• Financial acumen with the ability to manage budgets.
• Knowledge of WMS and last mile delivery systems.
• Strong communication and interpersonal skills.