Waiter/Waitress

Role Overview

Waiter/Waitress at Accor, Rixos Premium Dubai JBR, Dubai.

Company Overview

Rixos Premium Dubai JBR is a luxury hotel that delivers authentic Turkish hospitality with exceptional service standards. The hotel redefines luxury by offering a unique and unforgettable holiday experience, creating a new meaning for modern hospitality and leisure.

Role Purpose

Deliver exceptional guest service by maintaining the highest standards of professionalism, anticipating guest needs, and ensuring seamless food and beverage service in a luxury hospitality environment.

Key Responsibilities

Service Delivery

• Serve and clear food and beverage items in an unobtrusive and professional manner.
• Present menus in a proactive manner.
• Anticipate and service of guests' requirements at all times.
• Exceed guest satisfaction by knowing preferences and update profiles.
• Identify potential problems and anticipate guest needs, ask for assistance before service breakdown occurs.

Knowledge & Compliance

• Maintain detailed knowledge of the restaurant menu and daily specials at all times.
• Be familiar with the beverage service including glasses used and appropriate garnishes.
• Maintain the HACCP and FIFO standards as required by the regional governing body.
• Follow care program at all times and report issues through the system to maintenance.

Operations & Standards

• Ensure correct grooming standards are followed at all times.
• Use opening and closing checklist to ensure smooth opening and closing of the venue.
• Ensure service stations are constantly cleared and re-stocked during service.
• Keep manager on duty updated of any guest feedback so they can update the Glitch Report.
• Report all issues and negative guest feedbacks properly on glitch system.

Reporting & Performance

• Follow up on restaurants financial, LQA, TrustYou targets on a daily basis.

Training & Development

• Attend all necessary briefings and training sessions as instructed by the Manager.
• Perform any duties and special projects as requested by management whether in your own department or any other department in the hotel.

Qualifications & Experience

• Minimum 1–2 years of experience as a Waiter/Waitress in a luxury hotel or fine dining restaurant.
• Strong knowledge of food and beverage service procedures.
• Experience using POS systems.

Skills & Competencies

• Excellent communication and interpersonal skills.
• Professional grooming and presentation.
• Fluency in English; additional languages are an advantage (Russian, Arabic, Turkish).
• Ability to work efficiently in a fast-paced environment.
• Positive attitude with a strong commitment to guest satisfaction.

Additional Information

• Competitive Salary.
• Duty Meals provided; breakfast, lunch, dinner, midnight meal, and coffee breaks.
• Vacation tickets and benefits provided by the hotel.
• Medical Insurance provided.
• Flexible to work shifts, weekends, and public holidays.