Waiter/Waitress (All Day Dining) | The Mangroves Abu, LXR Hotels & Resorts

Role Overview

Waiter/Waitress (All Day Dining) at The Mangroves Abu, LXR Hotels & Resorts, part of Hilton.

Company Overview

Hilton is a global leader in hospitality that has welcomed more than 3 billion guests worldwide. The company operates a suite of world-class brands with a commitment to providing exceptional experiences for guests and building an exceptional workplace for team members. Hilton has earned repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune.

Role Purpose

Deliver memorable dining experiences by providing attentive food and beverage service, spreading the light and warmth of hospitality to every guest, and maintaining the highest standards of efficiency, compliance, and care throughout each service.

Key Responsibilities

Guest Service & Experience

• Bring an upbeat and friendly attitude to all guest interactions and proactively look for ways to make their meal experience special.
• Delight guests by delivering memorable experiences that enhance their stay.

Menu & Order Management

• Learn the details of all menu items, promotions, and specials so you can help guests and answer their questions with confidence.
• Take food and beverage orders and enter them into the point-of-sale system.
• Deliver completed orders promptly with attention to detail.

Operations & Station Management

• Manage the food service station by keeping it fully stocked, clean, and organized.

Compliance & Safety

• Maintain compliance with health, safety, sanitation, and alcohol awareness regulations.
• Ensure the highest standards of guest and team member well-being.

Skills & Competencies

• Upbeat and friendly demeanor.
• Attention to detail.
• Point-of-sale (POS) system proficiency.
• Strong communication and customer service skills.
• Ability to work efficiently in a fast-paced environment.
• Knowledge of health, safety, sanitation, and alcohol awareness standards.

Additional Information

Hilton core values for success: passion for spreading the light and warmth of hospitality; acting with integrity; inspiring others through leadership; belief that teamwork drives the best outcomes; sense of ownership and accountability; focus on the now, bringing urgency and discipline to every moment.