Waiter/ess

Role Overview

Waiter/ess at Mama Shelter Dubai, part of Accor's Ennismore group. Based in Dubai.

Company Overview

Mama Shelter is a creator of living spaces founded in 2008 by Serge Trigano and co-founders Jérémie and Benjamin Trigano (co-founders of Club Med). Each location tells the story of its city and blends diverse influences. Mama Shelter offers guests a joyful atmosphere and exceptional service at an affordable price. The brand is known for dynamic, welcoming urban refuges that are modern, popular, and aesthetically pleasing. Mama Shelter is part of Ennismore, a creative hotel group rooted in cultures and destinations. Ennismore is a joint venture with Accor founded in 2021.

Role Purpose

To create memorable dining moments for every guest by delivering exceptional hospitality, precise service, and genuine warmth. This role ensures every interaction reflects Mama Shelter's unique energy and commitment to bringing moments of happiness to people.

Key Responsibilities

Guest Experience & Service

• Greet every guest with a warm smile and genuine welcome, setting the tone for an unforgettable dining experience.
• Serve food and drinks with precision, style, and speed, ensuring every guest feels pampered and cared for.
• Anticipate guest needs before they ask, ensuring their experience is flawless from start to finish.
• Go above and beyond to create special moments—whether it's a birthday surprise or remembering a guest's favorite drink.
• Represent Mama Shelter's unique energy and hospitality with pride, sharing the vibe with every guest.

Menu & Sales

• Know the menu inside and out, answering questions and making recommendations.
• Upsell menu items and beverages as appropriate during service.

Operations & Cleanliness

• Maintain sparkling tables, pristine utensils, and an overall tidy dining environment.
• Collaborate with fellow team members to keep service flowing smoothly throughout each shift.
• Handle high-pressure moments professionally, ensuring guests never sense stress.

Skills & Competencies

• Thrive under pressure in busy service environments while maintaining composure and delivering excellence.
• Strong work ethic and integrity that stands out even during peak service.
• Exceptional attention to detail; precision in execution.
• Ability to learn continuously and improve with every experience.
• Team player who believes in the value of collaboration and supporting colleagues.
• Discretion and confidentiality when handling sensitive guest information.
• Reliability and consistency in delivering promised service.
• Genuine people skills with a positive, approachable demeanor that resonates with guests and teammates.
• Ability to build meaningful connections with guests, creating lasting impressions.
• Strong interpersonal energy that lifts the team and creates a family-like atmosphere.

Additional Information

• Career growth is available through internal development and international mobility, regardless of diplomas or years of experience.