Waiter/ Waitress (Saudi Only)

Role Overview

Waiter/Waitress at Marriott International. Saudi Arabia only. Serve food courses and alcoholic beverages to guests, manage table settings, and ensure guest satisfaction throughout service.

Role Purpose

Deliver exceptional dining service by taking orders, serving meals and beverages, communicating with kitchen staff, processing payments, and maintaining service standards and cleanliness throughout the shift.

Key Responsibilities

Service Delivery

• Serve food courses and alcoholic beverages to guests.
• Set tables according to type of event and service standards.
• Answer questions on menu selections.
• Present physical and accurate check to guest and process payment.
• Check in with guests to ensure satisfaction with each food course and/or beverages.

Kitchen Communication

• Communicate with the kitchen regarding menu questions, the length of wait, re-cook orders, and product availability.
• Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
• Record transaction in MICROS system at time of order.

Cleanliness & Maintenance

• Maintain cleanliness of work areas, china, glass, etc., throughout the day.
• Complete closing duties, including restocking items, turning off lights, etc.

Guest Relations & Professionalism

• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests' service needs.
• Assist individuals with disabilities.
• Thank guests with genuine appreciation.
• Speak with others using clear and professional language.

Safety & Compliance

• Follow all company and safety and security policies and procedures.
• Report accidents, injuries, and unsafe work conditions to manager.
• Complete safety training and certifications.
• Ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information.
• Protect company assets.

Teamwork

• Develop and maintain positive working relationships with others.
• Support team to reach common goals.
• Listen and respond appropriately to the concerns of other employees.
• Ensure adherence to quality expectations and standards.

Qualifications & Experience

• High school diploma or G.E.D. equivalent.
• At least 1 year of related work experience.

Skills & Competencies

• Read and visually verify information in a variety of formats, including small print.
• Stand, sit, or walk for an extended period of time or for an entire work shift.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and objects weighing in excess of 50 pounds with assistance.
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
• Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Proficiency with MICROS point-of-sale system.

Additional Information

• Perform other reasonable job duties as requested by Supervisors.
• Marriott International is an equal opportunity employer, welcoming all and providing access to opportunity. The company actively fosters an environment where the unique backgrounds of associates are valued and celebrated. Marriott is committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.