Waiter / Waitress

Role Overview

Waiter/Waitress position at Anantara Mina Al Arab Ras Al Khaimah Resort, a global luxury hotel and resort brand rooted in Thai culture located in the northernmost emirate of the UAE.

Company Overview

Anantara Hotels & Resorts is a global luxury hotel and resort brand founded in 2001 in Thailand, rooted in Thai culture with an intrinsic sense of authentic hospitality. The brand is inspired by the Sanskrit word meaning 'without end', embodying freedom, movement, and harmony. Anantara operates across the world in some of the world's most captivating locales — from pristine beaches and private islands to ancient sites and vibrant metropolises. Anantara Mina Al Arab Ras Al Khaimah Resort offers overwater luxury on the Arabian Gulf in a pristine eco-sanctuary, located 45 minutes from Dubai.

Role Purpose

To provide exceptional guest service by taking accurate orders, delivering food and beverages, and maintaining high operational and cleanliness standards while working collaboratively with all departments to ensure a smooth running operation and timely service.

Key Responsibilities

Service Delivery

• Take accurate food and beverage orders from guests.
• Deliver food and beverages to guests in a timely manner.
• Maintain your station in accordance with standards at all times.
• Develop complete knowledge of menus.
• Actively participate in all training meetings to continually develop professional skills and increase guest satisfaction.

Operations & Procedures

• Work as a team with colleagues in all departments to ensure timely service and a smooth running operation.
• Understand and adhere to all hotel policies and Standard Operating Procedures with regard to guest service, operation execution, and personal discipline and grooming.
• Learn and correctly use the Point of Sale equipment and follow procedures.
• Check out with your Supervisor before leaving your station or the floor for any reason.
• Check corridors for trays when returning from taking orders (Room Service).
• Clean and break down trays in dish area, watching for condiments, salt, pepper, sugars, and other items.
• Perform related duties and special projects as assigned.

Guest Experience & Knowledge

• Have full knowledge of the services and facilities provided by the hotel in order to answer any questions guests may have.
• Follow all reasonable work-related requests made by a Manager or Supervisor which may be outside your normal job activities to achieve complete guest satisfaction and service throughout the hotel.

Safety & Security

• Follow all safety policies to ensure a safe work area.
• Maintain strict security measures when entering guest rooms to maintain the privacy rights of guests.
• Handle cash and operate a Point of Sale system responsibly.

Qualifications & Experience

• Excellent customer service and communication skills.
• Ability to take accurate food and beverage orders.
• Knowledge of food, beverages, and menu items.
• Basic understanding of food safety and hygiene practices.
• Ability to handle cash and operate a POS (Point of Sale) system.
• Strong teamwork and interpersonal skills.
• Good time management and multitasking abilities.
• Ability to remain calm and professional during busy periods.