Job description
Role Overview
Waiter / Waitress position at Anantara The Palm Dubai Resort, a global luxury hotel and resort brand rooted in Thai culture and committed to authentic hospitality.
Company Overview
Anantara Hotels & Resorts is a global luxury hotel and resort brand founded in 2001 in Thailand. Inspired by the Sanskrit word meaning "without end," the brand embodies freedom, movement, and harmony. The company operates across the world in captivating locales ranging from pristine beaches and private islands to ancient sites and vibrant metropolises. Anantara is driven by a passion for generosity, warmth, and heartfelt hospitality.
Role Purpose
To deliver exceptional guest service in alignment with Anantara standards while maintaining professional presentation, operational efficiency, and a safe working environment across all service touchpoints.
Key Responsibilities
Guest Service & Engagement
- Deliver exceptional guest service by following Anantara standards, hotel policies, and Standard Operating Procedures (SOPs).
- Maintain thorough knowledge of hotel facilities, services, and offerings to confidently assist guests and respond to enquiries.
- Demonstrate full knowledge of menus, food and beverage offerings, and service procedures to provide accurate information to guests.
- Respond positively to reasonable requests from supervisors and managers to support operational requirements and deliver outstanding guest experiences.
Operational Standards & Maintenance
- Ensure assigned stations are kept clean, organised, and maintained according to operational standards at all times.
- Maintain professional grooming, personal presentation, and workplace discipline in line with brand standards.
- Assist with tray breakdown and cleaning procedures, ensuring all equipment, condiments, and service items are properly managed and replenished.
Room Service Operations
- Complete Room Service duties efficiently, including monitoring corridors, collecting used trays, and maintaining cleanliness of service areas.
- Ensure guest privacy and security standards are strictly maintained, particularly when entering guest rooms for Room Service deliveries.
Point of Sale & Transactions
- Operate Point of Sale (POS) systems correctly and follow all required procedures for order processing and service transactions.
Health, Safety & Security
- Follow all health, safety, and security procedures to maintain a safe working environment for guests and colleagues.
Team Collaboration & Development
- Work collaboratively with colleagues across all departments to ensure timely service delivery and a smooth, efficient operation.
- Participate actively in training sessions and team meetings to continuously develop professional skills and enhance guest satisfaction.