Waiter / Waitress

Role Overview

Waiter / Waitress position at Accor, Banyan Tree Doha, located in Mushaireb, Doha.

Company Overview

Banyan Tree Doha is an urban luxury retreat located in the heart of Mushaireb, offering an unparalleled blend of Eastern and Western hospitality in an atmosphere of timeless elegance. The property features stylish rooms with unmatched sea and city views and modern comfort.

Accor is a worldwide leader in hospitality that supports growth and learning, welcoming employees to find a brand and role that matches their personality.

Role Purpose

Deliver exceptional dining service by attending to guest needs, maintaining high standards of professionalism, and ensuring guest satisfaction throughout their meal experience. Contribute to seamless food and beverage operations across the hotel.

Key Responsibilities

Guest Service & Engagement

• Read daily events to acknowledge any VIP arrivals.
• Present children's menus when appropriate and describe specials and alternative cuisine.
• Maintain complete knowledge of all F&B services, outlets and hotel services and features.
• Know all menu items, their garnishes, contents and preparation methods and relay that information to guests in a polite and concise way if asked.
• Ascertain guests' satisfaction and handle any problem which may arise, informing a manager of the problem and how it was resolved.
• Report any guest comments regarding food and beverage to manager.

Service Operations

• Serve and clear food and beverage items in an unobtrusive and professional manner.
• Utilize the POS system to ring up sales, print checks, close checks and complete cash-out procedures.
• Carry trays, bus and reset tables with linen, china, glass and silver.
• Follow cash and credit card procedures according to the guidelines of the accounting department.
• Perform opening and closing side duties as assigned and set all tables according to standards.

Maintenance & Standards Compliance

• Maintain a clean, neat and orderly restaurant throughout service.
• Polish silver, refill salt, pepper and sugar, creamers, and other condiments.
• Ensure that work station is stocked with appropriate condiments at all times.
• Ensure that all service and storage areas are kept safe and clean.
• Learn and adhere to safety, sanitation and hygiene policies.
• Conscientious handling and maintenance of operating equipment.
• Carry out light cleaning and maintenance of the outlet.
• Help minimize waste, neglect, breakages and mishandling of supplies and equipment.
• Report to manager any kinds of deviation from set standard and procedures.

Team & Department Collaboration

• Maintain good working relationships with colleagues and all other departments.
• Assist other Food & Beverage Outlets in their operations during peak hours if needed.

Skills & Competencies

• Excellent communication skills.
• Hands on and proactive approach.
• Able to work autonomously and as part of a team.
• Passion for food and beverage.
• Excellent time management.
• Strong organisational skills.