Waiter (Saudi)

Role Overview

Waiter at SEVEN. This is a guest-facing position responsible for taking orders, delivering food and beverages, and ensuring exceptional table service in a dynamic dining environment.

Role Purpose

The Waiter is responsible for taking customer orders, delivering food and drinks, and providing attentive service to ensure a positive dining experience. This role involves direct interaction with guests, effective communication with the kitchen, and delivering exceptional table service while managing a section of tables, upholding food safety and hygiene standards, and ensuring all guests feel welcome and well-served.

Key Responsibilities

Guest Service & Engagement

• Greet guests warmly, present menus, and assist with food and beverage selection based on guest preferences.
• Engage with guests in a friendly and courteous manner, ensuring their needs are met promptly and efficiently.
• Provide a high level of guest service, ensuring all guests have a positive and enjoyable dining experience.

Order & Kitchen Management

• Accurately take guest orders and communicate them to the kitchen, ensuring all special requests and dietary needs are noted.
• Deliver food and beverages promptly, ensuring presentation and order accuracy meet organizational standards.

Table & Section Management

• Manage a designated section of 1-6 tables, ensuring guests receive prompt and attentive service throughout their visit.
• Perform regular table checks to ensure guest satisfaction, promptly addressing any concerns or additional requests.

Compliance & Standards

• Adhere to Front-of-House (FOH) Standard Operating Procedures (SOPs), ensuring compliance with HACCP Intermediate and FM Mandates Basic standards.
• Maintain awareness of Food Service Standards and Material Control, supporting asset management and inventory control.

Issue Resolution

• Respond to guest inquiries and complaints professionally, resolving issues to enhance guest satisfaction.

Qualifications & Experience

• High school diploma or equivalent.
• Minimum of 3 years of experience in food and beverage service, preferably in a guest-facing role.
• HACCP Intermediate certification required.
• Experience in managing a section of tables and providing high-quality guest service.
• Knowledge of FOH SOPs and Food Safety Standards.

Skills & Competencies

• Multitasking in high-pressure environments.
• Effective communication in English; proficiency in Arabic preferred.
• Ability to stand for extended periods, with no visual or auditory impediments.