Waiter

Role Overview

Waiter at Radisson Hotel Group. The primary aim is to maximize guest satisfaction, increase sales, and improve profitability within the Service department by delivering quality food and beverages in line with the hotel's established guidelines.

Company Overview

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands and more than 1,460 hotels in operation and under development in 95+ countries. The Group's overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. People are at the core of business success and future, and staff are true Moment Makers who bring the culture, spirit, environment and opportunities that empower excellence every day, everywhere, every time.

Role Purpose

To deliver exceptional service experiences by greeting and seating guests, presenting menus, processing orders and payments, maintaining reservations, and upholding Yes I Can! service standards and hotel policies to encourage repeat visits, strengthen guest loyalty, and support long-term business objectives.

Key Responsibilities

Guest Service & Seating

• Greet guests promptly and courteously at the entrance.
• Escort guests to their table and confirm preference for smoking or non-smoking section.
• Assist by pulling out chairs and ensuring guests are comfortably seated.
• Offer and place unfolded napkin appropriately for each guest.
• Greet, seat, and present menus to guests promptly and courteously.
• Address regular guests by name with appropriate titles, maintaining records of their preferences.
• Know all table numbers and seating arrangements to ensure accurate guest placement.

Guest Experience & Sales

• Deliver Yes I Can! service, exceeding customer and team expectations.
• Provide value-added service by going above and beyond to meet or exceed guest needs.
• Maintain thorough knowledge of food and beverage menus to advise guests and promote additional sales.
• Use professional and courteous upselling techniques to enhance guest experience.
• Greet guests, check satisfaction levels, and collect feedback.
• Farewell guests upon departure.
• Work proactively to minimize guest complaints.
• Review rooming and arrival lists to identify VIP guests and use guest names appropriately.

Reservations & Guest Management

• Maintain and update the restaurant reservations list at all times, ensuring accurate table allocations.
• Maintain and file daily cover sheets.
• Maintain an updated anniversary and birthday list for guests and inform the Restaurant Manager on relevant dates.

Billing & Payment Handling

• Print guest bills with accurate items and prices.
• Process payments via room charge, cash, or credit card.
• Follow daily closing procedures as per guidelines.
• Tally cash, credit card transactions, room charges, and cash float.
• Deposit cash and restaurant keys as required.
• Ensure all food and beverage sales are properly recorded and paid.

Restaurant Operations & Support

• Assist the restaurant team in service when requested by the Restaurant Supervisor.
• Confirm set-ups and last-minute changes with the Restaurant Supervisor.
• Communicate effectively with guests, colleagues, and supervisors.
• Demonstrate teamwork by cooperating and assisting co-workers as required.
• Assist the Restaurant Supervisor and support other areas when needed.
• Accept flexible work schedules to ensure uninterrupted guest service.

Safety, Compliance & Confidentiality

• Maintain guest privacy and confidentiality at all times.
• Report lost and found items immediately to the Restaurant Manager.
• Identify and report potential hazards promptly.
• Follow hotel regulations, laws, and safety protocols.
• Comply with all applicable laws, especially those related to food safety, sanitation, and alcohol regulations.
• Immediately report any potential or actual hazards.
• Fully understand and follow the hotel's fire emergency procedures.
• Enforce emergency protocols to ensure the safety of guests and employees.
• Work in a safe manner to prevent harm to self or others.
• Anticipate hazards and take corrective or preventive action.

Professional Standards & Conduct

• Arrive on time for scheduled shifts.
• Maintain personal hygiene in line with hotel standards.
• Follow all safety rules and regulations to minimize risks.
• Represent Radisson Blu Hotels & Resorts positively at all times.
• Uphold Yes I Can! service standards at all times.
• Maintain high standards of hygiene, grooming, uniform, and conduct.
• Maintain high standards of personal hygiene, uniform, appearance, body language, and conduct.
• Stay informed on hotel activities via the communication log book and update it for the next shift.
• Attend outlet briefings and regular training sessions.
• Attend meetings and training as required by the Food & Beverage Manager.
• Continuously strive for professionalism in all job functions.
• Continuously seek to improve job knowledge and skills.
• Keep up to date with relevant laws, hotel rules, and operational limitations.
• Maintain a clean, tidy, and well-kept work area, reporting any defective materials or equipment.

Responsible Business

• Actively participate in environmental and social initiatives within the hotel and department.

Required Knowledge

• Hotel fire, bomb, and emergency procedures.
• Hotel health and safety policies.
• Hotel facilities and nearby points of interest such as hospitals, stations, and tourist attractions.
• Current alcohol and liquor licensing laws.
• Accepted hotel payment methods.
• Hotel and corporate marketing and promotional programs.
• Key corporate clients, returning guests, and high-value business generators.

Additional Information

• Flexible work schedules required to ensure uninterrupted guest service.
• Exclusive global benefits including special hotel rates for employees and their loved ones at Radisson hotels worldwide.
• Access to local perks and rewards tailored to country of employment.
• Inclusive workplace that celebrates diversity and fosters sense of belonging through Employee Resource Groups and inclusion initiatives.