Venue Manager (Society)

Role Overview

Venue Manager (Society) at Hilton. This role manages daily operations for a hotel dining outlet, delivering exceptional guest experiences and leading a high-performing team.

Role Purpose

Lead daily operations of a hotel dining venue while delivering memorable hospitality experiences to guests. Manage profitability, team performance, and regulatory compliance to ensure guest satisfaction and operational excellence.

Key Responsibilities

Operations Management

• Manage outlet operations, including guest service standards, product quality, inventory, cost controls, and profitability.
• Enforce policies and procedures across all daily operations.
• Monitor service and product quality to maintain consistent excellence.

Guest Experience

• Deliver exceptional guest experiences through attentive service and quality offerings.
• Assess guest satisfaction and address issues promptly.
• Identify opportunities to continuously improve the dining experience.

Revenue & Marketing

• Implement innovative marketing strategies to maximize food and beverage sales and profitability.
• Drive revenue growth through up-selling techniques and promotional initiatives.

Team Leadership

• Supervise, coach, and mentor team members.
• Conduct performance evaluations and provide professional development opportunities.
• Recognize achievements to build, retain, and engage a high-performing team.
• Lead hiring efforts, conduct interviews, and train new team members.

Compliance & Safety

• Maintain compliance with health, safety, sanitation, and alcohol awareness regulations.
• Ensure the highest standards of guest and team member wellbeing.

Budgeting

• Develop and manage budgets for the outlet.

Additional Information

• Hilton is recognized on the World's Best Workplaces list by Great Place to Work and Fortune.
• The company has welcomed more than 3 billion guests worldwide.