Usher

Role Overview

Usher position with The Production Team, supporting various live events, exhibitions, conferences, and corporate functions across the UAE.

Role Purpose

Deliver a positive guest experience by welcoming and assisting attendees, directing traffic flow, and ensuring smooth event operations across front-of-house activities.

Key Responsibilities

Guest Services

• Welcome and assist guests in a friendly and professional manner.
• Provide guests with event information and answer general inquiries.
• Support VIP arrivals and reserved seating when required.

Operations & Flow Management

• Direct attendees to registration, seating, entrances, exits, and other designated areas.
• Check tickets, invitations, wristbands, or guest lists as required.
• Assist with crowd flow, queue management, and wayfinding.
• Monitor assigned areas and report any issues or incidents to the Event Supervisor.

Compliance & Standards

• Follow all event procedures, health and safety guidelines, and instructions from the event management team.
• Maintain a neat, professional appearance and uphold excellent customer service standards.
• Assist with other front-of-house duties as assigned.

Qualifications & Experience

• Previous experience in ushering, events, hospitality, retail, or customer service is an advantage but not required.
• Legally eligible to work in the UAE.

Skills & Competencies

• Excellent communication and interpersonal skills.
• Fluent in English (additional languages are an advantage).
• Friendly, approachable, and service-oriented demeanor.
• Professional appearance and well-groomed presentation.
• Able to stand and walk for extended periods.
• Comfortable working in busy, fast-paced environments.
• Punctual and reliable.
• Able to work both independently and as part of a team.

Additional Information

• Flexible to work weekdays, weekends, public holidays, and varying shift schedules.