Universal Banker

Role Overview

Universal Banker at ADIB, BR-Al Barsha Branch, Dubai. This position is for UAE Nationals only.

Role Purpose

Provide exceptional customer service, identify and meet customer needs, and contribute to the overall success of the ADIB Branch. This role combines helpdesk and customer relationship officer responsibilities under the branch development concept.

Key Responsibilities

Customer Service & Support

• Deliver prompt and efficient service to all walk-in customers.
• Respond to customer inquiries and concerns.
• Resolve customer issues effectively and efficiently.

Product & Service Delivery

• Proactively identify customer needs and offer relevant products and services.
• Execute liability onboarding.
• Manage covered card services.
• Respond to debit card inquiries.
• Handle general account inquiries.
• Send SMS communications to customers.
• Issue police letters for returned cheques.
• Manage dispute services.
• Set up, cancel, and amend standing orders.
• Execute funds transfers and telex transfers.
• Process installment postponements.
• Issue certificates.
• Issue e-statements.
• Receive, deliver, and send returned cheques to CCU.
• Receive, deliver, and destruct debit cards and cheque books.

Sales & Development

• Execute asset sales activities, which will be nominal during 2025; any targets or incentives will be discussed and agreed separately.

General

• Perform any other responsibilities entrusted by branch management from time to time.

Skills & Competencies

• Knowledge of ADIB's Retail and Institutional Banking products and services.
• Knowledge of ADIB's Operational Policies and Procedures.
• Knowledge of UAE banking practices, regulations, and risks.
• Thorough knowledge of all regulations issued by the Central Bank of UAE.
• Fair knowledge of service standards.
• Knowledge of cross sales.
• Computer skills.