UAE Nationals Only- Senior Officer - Real Estate.Injaz - Administration Unit. Corporate Affairs

Role Overview

Senior Officer - Real Estate with Injaz Administration Unit, Corporate Affairs at Mashreq, UAE. UAE Nationals only.

Role Purpose

To manage Mashreq UAE-owned premises parking services, coordinate parking allocation and staff eligibility across buildings, provide telephone customer service support, supervise official car arrangements for the Chairman's requirements, and oversee real estate operations including rented properties and offsite ATM locations.

Key Responsibilities

Parking Management

• Coordinate staff parking allocation across all Mashreq-owned buildings, ensuring fair and efficient distribution for eligible employees.
• Maintain and update parking records and databases to ensure accuracy and transparency.
• Provide staff parking eligibility to staff located in owned buildings.
• Cancel parking access for resigned staff.
• Handle and resolve parking-related queries and issues in a timely and professional manner.
• Manage staff parking and coordinate with all Business Units for smooth functioning of parking.

Telephone Customer Service

• Improve and strengthen the service of telephone information service to achieve maximum customer satisfaction.
• Adhere to telephone enquiries incoming and outgoing in order to guide customers in the right direction.
• Support telephone-based customer service activities, ensuring efficient handling of calls.
• Handle calls and requests professionally, ensuring effective resolution without repetition.
• Respond to customer and stakeholder inquiries with clear, accurate, and timely information.
• Maintain a high standard of service delivery and customer interaction.
• Attend to requests for international calls as per the standard rules of the organization and charge the respective requestor.

Official Car Arrangements

• Supervise two resources assigned to official car arrangements for the Chairman's private requirements related to visa and other matters.
• Manage Bank Car maintenance, vehicle registration, and renewal on time.

Documentation & Administration

• Prepare and process Arabic letters for Real Estate Unit, Main Building premises, ATM locations, and other facilities.
• Ensure all documentation is accurate, compliant, and completed within defined timelines.
• Prepare information for Central Bank authorities related to Real Estate activities within target dates.
• Manage Central Bank system requests related to ATM removal, new Central Bank requests for ATM, and Central Bank maintenance permits.
• Submit Management Information System reports on time.

Real Estate Operations

• Report to Manager - Projects & Properties and hold responsibility for all rented properties of Mashreq, primarily for offices and retail branches.
• Manage all offsite ATM locations.
• Propose new properties for business purposes.
• Discuss with landlords for the best rent rates.
• Provide assistance to Project Department to obtain all landlord-related approvals.
• Supervise real estate support staff in all renewal processes.
• Inspect new sites for due diligence and attend landlord meetings to discuss and negotiate rent reduction.
• Deal with complaints and liaise with landlords as necessary.
• Liaise with Legal Department for all legal vetting of contract documents post self-review.
• Liaise with Central Bank relations from Administration Department.

Stakeholder Coordination

• Liaise with internal teams and external authorities to facilitate approvals and submissions.
• Ensure to obtain business approvals for all branches, electronic banking support units, and offices.
• Ensure to obtain all Central Bank approvals for branches and electronic banking support units.
• Maintain good relationships and appropriate coordination with both external and internal customers at all levels.
• Provide extended support services towards all groups and departments for staff parking.

Problem Solving & Decision Making

• Show a proactive approach for problems requiring urgent attention and quick action for smooth operations.
• Address internal and external customer complaints on the quality of service and turnaround time to ensure rectification of problems related to telephone operating.
• Demonstrate a high level of problem-solving and analytical ability using tools and alternatives at hand.
• Make operational level decisions quickly and confidently.
• Adhere to standard operation procedures for the bank.

Professional Development & Team Support

• Participate in professional training programs to enhance job-related knowledge and skills.
• Continuously develop capabilities aligned with role requirements.
• Engage in continuous learning and development initiatives to strengthen competencies and performance.
• Provide backup support to team members during absences to ensure continuity of operations.
• Work as backup of Real Estate and Property staff.
• Always demonstrate willingness to take on more responsibility and be aligned with assigned tasks.

Qualifications & Experience

• High school diploma from a reputable institution.
• Graduate with three to five years' experience with a reputed company on PABX telephone system.
• Experience in banking sector.

Skills & Competencies

• Excellent communication skills to communicate with external and internal stakeholders.
• Excellent command in spoken and written English.
• Knowledge of spoken Arabic is required; very good knowledge of Arabic and English in both spoken and written language.
• Excellent computer skills, including Microsoft Word, Excel, and PowerPoint.
• Planning and organization skills to submit reports on time.
• Time management and prioritization.
• Problem-solving attitude and analytical thinking.
• Relationship building skills with internal and external parties.
• Excellent work ethic with high standard of punctuality and presentation.
• Promote and ensure high level customer service and client care.

Additional Information

• Opportunity to work with individuals from across a wide geographic and culturally diverse environment.
• Operating in a computerized environment, guided by established policies and procedures.
• Working relationships with units of all business groups, support divisions, and Central Accounts Department.