Transition Manager (Fixed-Term Contract)

Role Overview

Transition Manager (Fixed-Term Contract) at NTT Data Limited. On-site working.

Company Overview

NTT DATA is a $30+ billion business and technology services leader serving 75% of the Fortune Global 100. The company is committed to accelerating client success and positively impacting society through responsible innovation. NTT DATA is one of the world's leading AI and digital infrastructure providers with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Consulting and industry solutions help organizations move confidently and sustainably into the digital future. As a Global Top Employer, the company has experts in more than 50 countries with access to a robust ecosystem of innovation centers and established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion annually in R&D.

Role Purpose

The Transition Manager is responsible for supporting the management and coordination of transition project activities and ensuring that transition projects adhere to all required governance processes, utilize correct tools, and meet client requirements while fostering a collaborative and innovative team culture focused on operational excellence.

Key Responsibilities

Program & Project Governance

• Implement, run, govern and control transition programs from inception through to completion.
• Work according to standard and set project management methodologies to plan and manage the execution of service and outsource transition projects.
• Ensure that transition projects adhere to all required governance processes and utilize the correct tools.

Risk & Quality Management

• Manage risk and minimize potential failure by planning and ensuring the execution of all testing, training and change management activities.

Client Requirements & Due Diligence

• Undertake due diligence investigations to determine exact client requirements.
• Ensure that client requirements are met throughout the transition project.

Stakeholder & Client Relationship Management

• Establish positive relationships with client stakeholders and engage with them on a regular basis.
• Plan and coordinate engagement sessions with the client and prepare for and facilitate these sessions.

Communication & Reporting

• Ensure that all parties remain informed throughout the process by ensuring that the required communication and reports are prepared and distributed on a regular basis.

Resource Management

• Identify resource requirements for the transition project and negotiate and agree the use of the resources.

Team Leadership & Development

• Perform as a people manager to the cross functional transition team, developing team members to grow in their roles.
• Foster a collaborative and innovative team culture focused on operational excellence.

Qualifications & Experience

Education & Certification

• Bachelor's degree or equivalent in Computer Science, Information Technology or a related field.
• Relevant ITIL certification preferred.
• PMBOK and/or Prince II Certification(s) desirable.

Experience

• Solid experience in Service Transitioning and Project management preferably gained within a global IT services organization.
• Solid experience in engagement across contractual review and service definition.
• Demonstrated track record in managing complex client transition projects, preferably within a large enterprise environment.
• Demonstrable experience in communication and negotiation at a management level.
• Demonstrable expertise in transition management approach and methodology.
• Moderate level of experience in leading and managing a team.

Skills & Competencies

• Knowledge of project management methodologies, tools and standards (both Waterfall and Agile).
• Business and commercial acumen coupled with strategic thinking ability.
• Ability to develop and enhance client and stakeholder relationships.
• Understanding of IT industry and expertise on transition management approaches and methodologies.
• Ability to construct plans and schedules with pricing information within a framework.
• Ability to interpret, deconstruct and contribute to contract collateral.
• Good communication skills, both verbal and written.

Additional Information

Workplace type: On-site working.

NTT DATA is an Equal Opportunity Employer with a global culture that embraces diversity and inclusion. The company is committed to providing an environment free of unfair discrimination and harassment and does not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.