Training Manager

Role Overview

Training Manager at Hilton. You will develop, deliver, and oversee training programs for hotel team members, ensuring alignment with corporate goals and industry standards while fostering a positive and productive work environment.

Company Overview

Hilton is a global leader in hospitality that has welcomed more than 3 billion guests worldwide. The company operates a suite of world-class brands and maintains an award-winning workplace culture recognized repeatedly on the World's Best Workplaces list by Great Place to Work and Fortune.

Role Purpose

As Training Manager, you will design and deliver hotel training programs, monitor team performance, manage training records, oversee departmental training initiatives, and develop team members through coaching and support. You will spread the light and warmth of hospitality by ensuring memorable experiences for every guest through effective team member training and development.

Key Responsibilities

Program Development

• Design, plan, and deliver hotel training programs in alignment with corporate goals and industry standards.
• Develop training content covering harassment-free workplace, diversity, new team member orientation, leadership, and service.

Performance Management

• Conduct meetings with department managers, trainers, and team members to review performance trends.
• Develop action plans based on performance reviews.
• Recognize achievements and celebrate successes.

Continuous Improvement

• Assess existing training initiatives to identify opportunities for enhancement.
• Recommend solutions to address specific department needs.

Training Administration

• Track, maintain, and audit individual team member training records using designated systems and tools.
• Manage and monitor department-specific training programs such as alcohol awareness, food safety, and job skills checklists.
• Oversee educational assistance programs.

Team Leadership

• Supervise and support team members.
• Monitor performance and provide coaching.
• Foster a positive and productive work environment.

Qualifications & Experience

No specific educational credentials, certifications, or years of experience are detailed in the source material.

Skills & Competencies

No specific technical skills, systems proficiency, or competencies are detailed in the source material.

Additional Information

Hilton values the following core qualities in team members: a passion for spreading the light and warmth of hospitality; acting with integrity and doing the right thing; inspiring others through leadership; belief that teamwork drives the best outcomes; a sense of ownership and accountability; and a focus on the now, bringing urgency and discipline to every moment.