Training Manager-Centre of Excellence

Role Overview

Training Manager – Centre of Excellence at Transguard Group, located at DAFZA, Dubai Airport Free Zone.

Role Purpose

Manage the operational delivery of the Centre of Excellence, designing and improving training programs aligned with Business Unit and client requirements, while leading strategy and continuous improvement initiatives across the training facility to equip employees with skills that drive organizational success.

Key Responsibilities

Operations

• Oversee day-to-day operations of the training centre, ensuring smooth scheduling, attendance tracking, and performance reporting.
• Project manage infrastructure upgrades.
• Maintain compliance with organizational standards and regulatory requirements in all training activities.

Training Design & Delivery

• Ensure training programs meet Business Unit and client requirements, enhancing service quality and customer satisfaction.
• Implement robust processes for gap analysis, learning needs assessment, and training evaluation.
• Empower employees with skills that directly contribute to exceeding customer expectations and employees' growth.

Financial Management

• Optimize training resources against budgets to ensure cost-effective delivery of programs.
• Oversee infrastructure upgrade budgets ensuring on-time and on-budget completion.
• Identify opportunities for indirect financial impact through improved employee performance and retention, reducing recruitment and onboarding costs.

Stakeholder Management

• Act as a liaison between training centre, business units, and clients to address evolving needs and provide tailored solutions.
• Collaborate with business units to develop training strategies.

Innovation & Continuous Improvement

• Continuously reassess training delivery methods and introduce innovative approaches to improve engagement and knowledge retention.
• Collaborate with LMS and digital learning teams to develop interactive and technology-driven content.
• Benchmark against competitors and integrate best practices to keep training programs relevant and impactful.
• Drive continuous improvement projects across the training facility.

Qualifications & Experience

• Bachelor's degree in Human Resources, Education, Business Administration, or related field.
• Minimum 5 years of experience in training management or learning and development roles.
• Proven experience in gap analysis, learning needs assessment, and instructional design.

Skills & Competencies

• Familiarity with LMS platforms and digital learning tools.