Training Administrator

Role Overview

Training Administrator at Dubai World Trade Centre. The role manages end-to-end administrative activities for training programmes, including scheduling, coordination, and basic analysis of training efficacy, with support for training design and delivery to junior employees.

Role Purpose

Support the implementation of training by managing administrative activities, coordinating participant engagement and attendance, ensuring alignment with service level agreements, and contributing to the effectiveness and delivery of training initiatives across the organization.

Key Responsibilities

Scheduling & Programme Management

• Schedule and manage training sessions on Tatweer LMS based on the annual and quarterly training calendar.
• Manage training venues, calendars, and participant communications.
• Coordinate closely with trainers and service providers to ensure smooth programme delivery and timely rescheduling when required.

Participant Coordination

• Coordinate participant nominations and mandatory training assignments.
• Monitor attendance, feedback, and post-course evaluations.
• Manage participant communications and bespoke training requests.

Service Delivery & Quality

• Ensure training activities are delivered in line with SLA requirements with clear and timely communication to employees and Line Managers.
• Monitor and evaluate service provider performance and coordinate corrective actions where required.

Vendor & Compliance Management

• Support the identification and coordination of training vendors for licensing, compliance, and bespoke requirements.

Data & Reporting

• Maintain accurate and organized training data and records for reporting and audit purposes.
• Conduct basic analysis of the efficacy of training sessions conducted.

Training Delivery Support

• Support the Corporate Trainer in designing and delivering classroom training sessions.
• Deliver training in design and delivery to junior employees in line with Training Needs Analysis and Business Requirements.

General Support

• Contribute to other Talent Development initiatives as required.

Qualifications & Experience

• Bachelor's degree in Business Administration or HR-related degree.
• Minimum 1 to 2 years of experience in HR Administration, Training Administration, or general office administration.
• Training design and delivery experience is an advantage.

Skills & Competencies

• Proficient in Microsoft Office including Outlook, Word, Excel, and PowerPoint.
• Knowledge of Oracle HRMS or any Learning Management System is an advantage.
• Ability to multi-task with good communication skills.
• Basic data analytics capability is required.
• Training delivery experience is desirable.

Additional Information

• Any certificate or professional membership related to HR or Learning and Development is an advantage.