Trainer - Riyadh

Role Overview

Trainer - Riyadh at Concentrix, located in Riyadh, Saudi Arabia.

Role Purpose

Deliver client-focused training to new hires, product updates, and recurring training programs in support of Concentrix client operations, ensuring superior workforce preparation and best-in-class service delivery.

Key Responsibilities

Training Delivery & Facilitation

• Deliver training using effective presentation and facilitation skills, including creative and adult/accelerated learning techniques across multiple training delivery modalities in classroom environments.
• Prepare and present training materials through classroom learning, hands-on demonstrations, and supporting activities.
• Utilize variety of instructional delivery methods including computer-based training, interactive classroom training, and written job aids.

Student & Program Monitoring

• Provide day-to-day functional direction of agents within the program training classroom environment.
• Monitor student progress throughout training duration.
• Provide coaching and developmental feedback, including readiness recommendations for transition to production.
• Measure the effectiveness of training programs using various feedback methods, including focus groups, interviews, and surveys.

Curriculum & Content Management

• Attain and maintain certification in the Trainer Certification Program (101/102).
• Recommend curriculum modifications to Training Manager/Supervisor based on internal customer feedback and Training Needs Analysis.
• Support Instructional Design team in designing and developing training materials for various instructional delivery methods.
• Maintain relevant product knowledge for each account by taking calls, attending client and cross-functional meetings as needed, and conducting side-by-side observations.

Performance & Stakeholder Management

• Meet individual training performance metrics.
• Provide mentoring to Program Ready Trainers.
• Partner with Operations to transition agents from training to production environment, ensuring competency levels meet business needs.
• Maintain effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients.
• Participate in continuous learning culture by maintaining engagement on change management, product and services releases, policies, processes, and procedures.

Qualifications & Experience

• Bachelor's Degree in related field from a four-year college or university.
• Two to four years of relevant experience preferred.
• Proven experience in training methodologies and soft skills including communication skills, critical thinking, time management, and team building.

Skills & Competencies

• Strong communication skills, both written and verbal.
• Proficient in Microsoft Office.
• Demonstrated ability to multi-task, prioritize, and meet timelines on deliverables.
• Self-starter with sense of urgency and ability to work well under pressure.
• Strong attention to detail.
• Sense of professionalism and ability to develop good relationships.

Additional Information

• Full-time position.
• Located at SAU Riyadh Sulaiman Al Hamdan Street, Sulaimaniya, Riyadh 11551, POBox 42589.