Telesales Executive (UAEN)

Role Overview

Telesales Executive at Ghobash Group, based in the UAE.

Company Overview

Ghobash Group, established in 1982, operates through GCG Enterprise Solutions, a leading provider of Enterprise Information Management, Digital Transformation, and Interactive Smart Solutions in the UAE. The company evolved from its heritage in digital imaging and office services to guide clients with comprehensive business information management technology portfolios.

Role Purpose

Generate revenue by promoting and selling print products and services to existing and potential customers through outbound telesales, while building lasting customer relationships and maintaining a healthy sales pipeline.

Key Responsibilities

Sales & Revenue Generation

• Achieve monthly sales targets by promoting and selling print products and services to existing and potential customers through outbound calls.
• Generate qualified leads and maintain a robust sales pipeline through proactive prospecting and follow-ups.
• Develop and execute strategies to meet and exceed sales quotas.

Customer Relationship Management

• Build and maintain strong customer relationships by providing accurate information, timely support, and exceptional service.
• Describe and explain products and services to prospects effectively.
• Resolve issues and address complaints through outstanding negotiation skills.

Administration & Reporting

• Maintain updated sales records and reports in the CRM system, ensuring visibility of daily activities, opportunities, and performance against targets.

Qualifications & Experience

• Bachelor's degree in any discipline from a recognised University or Institution.
• Proven experience of 2–3 years as a telesales representative or other sales/customer service role.
• Proven track record of successfully meeting sales quota preferably over the phone.

Skills & Competencies

• Proficient in Microsoft Office.
• Good knowledge of relevant computer programs, including CRM software and telephone systems.
• Excellent knowledge of English.
• Excellent communication and interpersonal skills.
• Outstanding negotiation skills.
• Cool-tempered and able to handle rejection.
• Ability to learn about products and services quickly.