Job description
Role Overview
Telephone Operator at Radisson Hotel Group, Radisson Hotel Fujairah, United Arab Emirates.
Company Overview
Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands and more than 1,500 hotels in operation and under development in 95+ countries. The Group's overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. People are at the core of business success and future; the organization empowers team members to be their best every day, everywhere, every time.
Radisson Hotel Fujairah is the newest addition to the Radisson family, featuring 202 contemporary guest rooms, eight versatile meeting and event spaces, and a vibrant signature bar. The hotel is dedicated to delivering memorable guest experiences while creating rewarding career opportunities for team members. Located between the majestic Hajar Mountains and the Gulf of Oman, Fujairah offers an exceptional quality of life with stunning beaches, outdoor adventures, a welcoming community, and a relaxed pace of living.
Role Purpose
As a Telephone Operator, you will be an important point of contact for guests, handling calls and requests efficiently while ensuring every interaction reflects the warm and welcoming service guests remember.
Key Responsibilities
Guest Communication
- Answer incoming and internal calls promptly, professionally and courteously.
- Assist guests with enquiries and provide accurate information about hotel facilities and services.
- Maintain a professional and guest-focused approach in every interaction.
Call Coordination & Services
- Connect calls and coordinate guest requests with the appropriate departments.
- Record and follow up on guest requests to ensure they are handled promptly.
- Handle wake-up calls and other telephone-related guest services.
Emergency Response
- Respond appropriately to emergency calls and follow established hotel procedures.
Qualifications & Experience
- Previous experience as a Telephone Operator or in a similar guest service role, preferably within a hotel.
- Excellent telephone etiquette and communication skills.
- A pleasant and professional telephone manner.
- Strong listening skills with the ability to communicate clearly and confidently.
Skills & Competencies
- Good computer skills; knowledge of hotel PMS and telephone systems is an advantage.
- Fluent in English; additional languages are an advantage.
Additional Information
- Flexibility to work shifts, including weekends and public holidays.