Tele-Sales Agent

Role Overview

Tele-Sales Agent at Burjline Builders. The role involves generating and qualifying leads, promoting products and services, and converting prospects into customers through telephone-based sales activities.

Role Purpose

Generate and qualify leads, promote products and services, and convert prospects into customers through telephone-based sales activities. The role encompasses cold calling, lead generation, customer engagement, sales calls, and maintaining accurate customer records in the company system.

Key Responsibilities

Sales Execution

• Contact prospective and existing customers by telephone to promote and sell products and services.
• Conduct cold calls and follow up on leads generated through various sources.
• Deliver prepared sales pitches and explain products, services, pricing, and offers to potential customers.
• Persuade potential customers to purchase products or services.
• Generate qualified leads and convert prospects through effective sales calls.

Lead Generation & Development

• Obtain customer referrals and potential customer contact details through legitimate lead-generation activities.
• Conduct client and market surveys and maintain detailed notes on customer interactions and services offered.

Customer Management

• Collect and accurately record customer information, including names, contact details, addresses, and payment methods.
• Enter and maintain customer, contact, account, and order information in the company system.
• Handle customer questions and resolve complaints by investigating issues, developing solutions, and escalating matters where required.

Feedback & Development

• Provide feedback and recommendations on products, services, policies, and competitive developments based on customer and market feedback.
• Maintain professional and technical knowledge through relevant training, workshops, publications, and industry networking.

Support

• Support the line manager with assigned tasks and other departmental activities when required.

Qualifications & Experience

• Minimum high school certification.
• Diploma and relevant work experience are preferred.
• Previous telemarketing, telesales, call center, or sales experience is an advantage.

Skills & Competencies

• Strong verbal and written communication skills.
• Good sales and persuasion skills.
• Positive attitude and strong teamwork ethic.
• Good understanding of the company's products and services.
• Strong computer literacy, particularly Microsoft Office.
• Ability to persuade and influence potential customers effectively.
• Strong active listening skills and a customer-focused approach.
• Ability to communicate professionally and build rapport with customers.

Additional Information

Performance Targets

• Achieve daily and monthly sales targets set by management.
• Meet monthly targets related to sales, premium income, and commission income, as applicable.
• Performance targets are subject to management review at least annually.

Compensation

• Commission and incentive structure to be agreed upon.
• Commission is payable only when the applicable KPIs are achieved.

Working Conditions

• Working hours: 40 hours per week.
• Working schedules may include rotating shifts.
• The role may occasionally require evening and/or weekend work.