Technical Specialist

Role Overview

BlackStone eIT, a leader in the technology solutions space, is hiring a Technical Specialist to provide expert technical support and solutions to clients, ensuring smooth operation and maintenance of software products.

Company Overview

BlackStone eIT is a leader in the technology solutions space.

Role Purpose

The Technical Specialist plays a crucial role in delivering technical expertise and problem-solving support to clients. The position requires a blend of technical knowledge and strong problem-solving skills to meet clients' diverse needs and ensure the smooth operation of software products.

Key Responsibilities

Client Support & Issue Resolution

• Provide technical support to clients, addressing inquiries and resolving issues promptly and efficiently.
• Collaborate with development teams to identify and troubleshoot software bugs and performance issues.

System Implementation & Maintenance

• Conduct system installations, configurations, and upgrades as necessary.
• Develop and maintain detailed documentation on system configurations, processes, and user guides.

Training & Knowledge Management

• Assist in training end-users on software functionalities and best practices.
• Stay up-to-date with product updates and emerging technologies to provide informed recommendations to clients.

Project Engagement

• Participate in project planning and execution to ensure alignment between technical solutions and client needs.

Qualifications & Experience

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 3 years of experience in a technical support or specialist role.
• Experience with software installation, configuration, and upgrade processes.

Skills & Competencies

• Proficiency in troubleshooting software applications, systems, and networks.
• Solid understanding of database management and SQL.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills with a focus on customer service.
• Ability to work independently as well as part of a collaborative team environment.
• Familiarity with Agile methodologies is a plus.
• Relevant certifications in technology (such as CompTIA, Microsoft, or Cisco) are a plus.

Additional Information

• Paid Time Off
• Training & Development
• Performance Bonus