Technical Sales Support Manager

Role Overview

Technical Sales Support Manager at Jotun Saudia Co. Ltd., based in Dammam, Saudi Arabia. Reports to the Protective & Marine Segment Director.

Company Overview

Jotun Saudia Co. Ltd. was established in 1984 and is one of the key markets within the MEIA region (Middle East, India and Africa). The company operates 2 production facilities, 5 warehouses and employs more than 450 people. Jotun's story in the MEIA region began in 1962 and has grown to include 18 legal entities. The organization focuses on providing meaningful and challenging work, rewarding employees through continued learning and development, underpinned by values of Loyalty, Care, Respect and Boldness. Jotun has more than 10,200 employees across all continents representing 90 nationalities, four generations and diversity of professions, gender, abilities, ethnicities, beliefs and cultures. The company is committed to representing the societies it operates in, promoting equality, equity and zero-tolerance for discrimination.

Role Purpose

Manage the Technical Service Support department in Jotun Saudia through close cooperation with organizational functions, coaching and training of staff, and active involvement in operational matters. Ensure the Performance Coatings business in the local unit operates with safe and efficient systems through competent staff delivering on paint specifications, guarantee handling, claims management, sales support, technical training and technical service.

Key Responsibilities

Technical Integrity & Product Support

• Ensure technical integrity of how Performance Coatings products and systems are sold and applied within assigned units by managing replies to technical questions related to coating systems, specifications, guarantees and application.
• Minimize risk of claims and ensure expected coatings performance through accurate technical guidance.

Complaint Management & Customer Relations

• Manage the technical part of Performance Coatings complaint processes within assigned units by ensuring timely conclusion to complaints and feedback to customers.
• Ensure Jotun is perceived as a preferred and professional supplier through local technical documentation and statements aligned with local market needs and global guidelines.

Continuous Improvement

• Drive internal learning from complaints processes through regular review meetings, action plans and follow-up activities.
• Identify root cause and corrective actions; monitor efficiency of corrective actions to minimize risk of repetition.

Training & Knowledge Transfer

• Ensure knowledge is transferred to the local organization through training programs covering general technical knowledge, detailed specific product knowledge and knowledge of Jotun's global working processes within Marine and Protective coatings.
• Develop competent and committed staff in line with market needs.

Team Leadership & Development

• Manage and lead the team by developing, guiding and supporting team members.
• Ensure staffing and competence profile of the team is fit-for-purpose to achieve agreed objectives and performance.
• Support the R&D function by carrying out trial applications and field testing.

Policies, Procedures & Strategic Planning

• Ensure technical service policies, procedures and operating structure are in place to meet Jotun's quality standards.
• Develop local Technical Sales Support business plans and department operations, including budget development for both short and long term.
• Align activities with Marine and Protective strategy and follow up on local business development activities of the Performance Coatings business in Saudi Arabia.

Qualifications & Experience

• Bachelor's degree.
• 7 or more years of relevant experience in Technical Service and Sales Support function.
• AMPP/NACE Level 3 certification.
• Proven leadership, strategic thinking and Techno-commercial acumen.
• Fluency in English, both verbal and written.

Skills & Competencies

• Understands organizational informal rules and structures and utilizes political processes effectively to get things done.
• Uses methodical and systematic approach; plans ahead, defines clear priorities and allocates resources effectively.
• Quickly understands and analyzes complex issues and problems; comes up with sound and rational judgments.
• Communicates in clear, precise and structured way; speaks with authority and conviction; presents effectively.
• Develops people through delegation, empowerment and coaching; promotes career and self-development.
• Makes an impact; convinces and persuades others; promotes plans and ideas successfully.

Additional Information

Contract Type: Regular, Full time.

Location: Dammam, Saudi Arabia.

Closing Date: 18.10.2026.

Benefits include competitive compensation and benefits, continuous learning opportunities and training activities through on-the-job training and Jotun Academy, career development opportunities across multiple disciplines and geographies, leaders who focus on engaging and enabling their team with consistently high employee feedback scores, supportive and inclusive company culture where you can be your authentic self, and focus on team building and social activities.