Technical Account Manager

Role Overview

Technical Account Manager at UiPath. This role is part of the Enterprise Success team and works with the company's most strategic customers globally.

Company Overview

UiPath is committed to creating category-leading enterprise software that unleashes the transformative power of automation to change how the world works. The Enterprise Success team advises and guides the company's most strategic customers in designing and building long-term, enterprise-level business automation programs, ensuring customers achieve maximum business value and organizational impact leveraging the world's most innovative and proven business automation platform.

Role Purpose

To help the world's largest companies transform the way they work via automation, allowing their team members to achieve their full potential. You will take ownership of customers' technical success with the UiPath platform, serve as a core member of the UiPath account team, and drive business adoption with maniacal focus on achieving tangible business outcomes while enhancing the way their team members work.

Key Responsibilities

Customer Success & Account Management

• Take ownership of your customers' technical success with the UiPath platform.
• Be a core member of the UiPath account team for each of your customers, accountable for technical workstreams that help your customers strategize and execute adoption plans that will return exceptional business value.
• Work with stakeholders across all parts of the business and at all levels, including C-suite, to drive business adoption of UiPath capabilities.
• Proactively engage and influence your customers, providing embedded technical advisory and guiding the technical maturity of your customers' automation programs to help them achieve their objectives and elevate their line of sight as to what can be achieved.

Technical Delivery & Enablement

• Provide UiPath platform infrastructure, installation and upgrade planning, guided assistance, and troubleshooting.
• Enable your customers' technical stakeholders on UiPath platform best practices relevant to their unique automation pipelines, program objectives, environments and constraints.
• Conduct design and code reviews for select automations to reinforce and verify those best practices.
• Coach your customers' teams on initial deployment, enterprise-wide enablement, and the appropriate methodologies to maximize business outcomes, self-sufficiency, and overall organizational impact.

Program Health & Optimization

• Perform technical health checks of your customers' automation programs and environments, identifying risks and opportunities for continuous improvement across technical disciplines.
• Guide the design and management of customers' UiPath business automation platform across the full platform lifecycle.

Support & Advisory

• Collaborate with UiPath Product Support and other subject matter experts to manage, facilitate, communicate and bring to positive closure escalated support incidents.
• Provide technical advisory to customers through webinars, demos and speaking engagements.

Process Improvement

• Develop and mature the team's processes, assets, and methodologies in an agile manner to continually iterate and maintain best-in-class delivery.

Qualifications & Experience

• Minimum 7 years of professional experience in technical customer-facing roles.
• Solid background in programming, preferably .NET but others are acceptable: C#, C++, VB, Java, Python or PowerShell as examples.
• Computer Science degree or equivalent.
• Previous experience with UiPath or other intelligent automation products is highly desired.
• Prior experience in technical support or technical consulting is a plus.
• SaaS and Cloud technical background with hands-on experience in digital technologies.

Skills & Competencies

• Excellent verbal and written communication skills; English and Arabic fluency is required.
• Strong analytical and problem-solving skills.
• Excellent presentation skills with the ability to present to a large audience.
• Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption.
• Diplomacy, tact, and poise under pressure when working with customers and partners.

Additional Information

• Willingness to travel up to 25%.
• Many roles allow for flexibility in when and where work gets done; hybrid, office-based, and remote arrangements vary by team and business need.
• UiPath provides reasonable accommodations for candidates on request and values diverse backgrounds, experiences and ideas, providing equal opportunities regardless of age, race, color, religion, sex, sexual orientation, gender identity and expression, national origin, disability, neurodiversity, military and/or veteran status, or any other protected class.