Team Leader

Role Overview

Team Leader at KONE in Riyadh, Saudi Arabia. You will provide professional service to customers and lead a team of technicians while ensuring quality installations and equipment safety.

Company Overview

KONE is certified as a Top Employer and dedicated to fostering a great work culture. The company is committed to putting people first and creating a workplace that nurtures collaboration, diversity, growth and wellbeing. Sustainability is an integral part of culture and daily practice. KONE follows ethical business practices and seeks to develop a culture of trust, respect, and recognition of good performance.

Role Purpose

Serve as an everyday hero who makes people's lives easier by driving and executing VA & VB repair activities, managing on-site technician teams, ensuring quality service, improving equipment safety and performance, and promoting proactive on-site communication with customers and equipment users.

Key Responsibilities

Safety & Risk Management

• Care about safety on site by applying good safety practices, highlighting proactive risk identification and STOP and GO principles.
• Identify and communicate unexpected events rapidly to the Field Supervisor.

Operations & Installation

• Carry out installation according to pre-determined method instructions and schedule.
• Manage the equipment installation environment during installation activities.
• Perform reception, checking and storage of materials.
• Ensure security of delivered equipment through correct storage and site handling.
• Keep installation tooling safe and in good condition.
• Execute high quality and timely installation of equipment following KONE installation methods throughout the installation process as described in AM instructions.
• Apply lean principles to avoid interruptions at work and consistently follow and promote huddles initiatives.

Stakeholder & Customer Management

• Manage on-site communication with the customer for day-to-day installation activities with continuous coordination with the Field Supervisor.
• Communicate effectively and negotiate with contractors, clients, and key stakeholders.

Team Leadership

• Drive and execute VA & VB repair activities.
• Manage a team of technicians.
• Supervise on-site teams with strong leadership capabilities.

Reporting & Quality

• Report installation progress to the Field Supervisor.
• Promote quality feedback forms and proactively contribute to ongoing product improvement through feedback to the supply line.

Qualifications & Experience

• Diploma in Engineering or ITI/Vocational Certification in Electrical, Electronics, Automation, or a related field.
• 5–7 years of proven experience in the elevator and escalator industry, including significant involvement in high-rise projects.

Skills & Competencies

• Proficient in both English and Arabic with excellent verbal and written communication skills.
• Strong leadership capabilities with experience in managing and supervising on-site teams.
• High attention to detail with a focus on design accuracy, safety standards, and regulatory compliance.

Additional Information

• KONE encourages participation and the sharing of information and ideas.
• Employee engagement is a key focus area.
• The company offers a range of experiences and opportunities to help achieve career and personal goals and enable a healthy and balanced life.