Team Leader - Bakery

Role Overview

Team Leader - Bakery at Majid Al Futtaim, Hypermarket Oman. This role is responsible for implementing quality, range and freshness standards to facilitate an exceptional customer experience and achieve set sales targets.

Role Purpose

The Team Leader is a key motivator ensuring all team members are working optimally and that any problems are addressed immediately so they do not impact customer service. Coaching and development is a critical responsibility to deliver exceptional customer service within the assigned section.

Key Responsibilities

Commercial & Pricing

• Oversee and implement the commercial policy agreed for the store pricing.
• Negotiate internal promotions with suppliers to enforce the image of discount inside the section.

Assortment & Stock Management

• Oversee the products assortment in the section.
• Ensure proper stock management, including preparing stock reports, stock value, controlling out of stock, stock replenishment orders and merchandise deliveries.
• Oversee and implement initiatives to ensure the lowest waste and shrinkage ratio.
• Control waste items report.

Performance & Customer Service

• Monitor the NPS in the section and work on improving areas that need development.
• Ensure the team is delivering excellent customer service when answering questions and promoting sales.

Team Leadership & Development

• Provide training and feedback to direct reports.

Qualifications & Experience

• Diploma in Commerce or Finance.
• 3+ years in Retail operations role.

Skills & Competencies

• Pleasant and warm disposition with a customer service orientation.
• Clear communicator.
• People orientated and able to build team spirit and motivation.
• Detail orientated and action oriented.

Additional Information

• Work in a friendly environment where everyone shares positive vibes and is excited about the future.
• Work with over 45,000 diverse and talented colleagues, all guided by Majid Al Futtaim's Leadership Model.