Team Lead Account Management

Role Overview

Account Management Team Lead at Talabat (part of Delivery Hero Group). This role involves coaching a team of account managers while personally managing a portfolio of key restaurant partners to build long-term relationships and grow business revenue.

Company Overview

Talabat is part of Delivery Hero Group, the world's pioneering local delivery platform operating in around 65 countries worldwide. Headquartered in Berlin, Germany, Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. The company's mission is to deliver an amazing experience—fast, easy, and to your door.

Role Purpose

Lead and develop a team of account managers while managing critical high-complexity partner accounts. Drive revenue growth, ensure targets are met, and build sustainable partner relationships through coaching, strategic account management, and cross-functional collaboration.

Key Responsibilities

Team Leadership & Development

• Coach your team to handle end-to-end client relationships including pitching, negotiation, and building long-term profitable relationships.
• Set clear expectations, provide guidance, and ensure the professional development of team members.
• Deliver ongoing training and development for your team.
• Ensure daily, weekly, and monthly targets are on track and work with each team member to ensure high efficiency and effectiveness.

Account Management & Growth

• Manage critical partners with a high degree of complexity.
• Personally manage key restaurant partner accounts, ensuring growth, satisfaction, and the successful execution of account plans.
• Build and maintain strong relationships with restaurant partners, understanding their needs and ensuring their expectations are met.
• Develop and implement account management strategies to maximize partner success and revenue.
• Drive pipeline and attainment against team's goals.

Performance & Analytics

• Maintain granular reporting on team performance.
• Prepare regular reports on team and account performance for senior management.
• Utilize data analytics to assess account performance, identify trends, and propose strategic recommendations.

Cross-Functional Collaboration & Optimization

• Collaborate with cross-functional teams to address partner concerns and optimize the overall partner experience.
• Identify opportunities for process optimization and contribute to the development of best practices.

Qualifications & Experience

• 5+ years of experience, ideally in sales, account management, or related experience.
• Passion for sales.
• High level of ownership and dedication.
• Excel in a transactional deal cycle.

Skills & Competencies

• Creative sales tactics to engage with prospects.
• Experience using CRM (Salesforce) and Google Apps.
• Native Arabic speaker (required).