Team Lead Account Management

Role Overview

Team Lead Account Management at Talabat, part of Delivery Hero Group. Based in a location aligned with Delivery Hero's global operations spanning approximately 65 countries.

Company Overview

Talabat is part of Delivery Hero Group, the world's pioneering local delivery platform operating in around 65 countries worldwide. Delivery Hero is headquartered in Berlin, Germany, has been listed on the Frankfurt Stock Exchange since 2017, and is part of the MDAX stock market index.

Role Purpose

Lead a team of account managers to build long-term successful relationships with restaurant partners while personally managing a portfolio of key accounts. Coach team members through end-to-end client relationships and drive business growth through strategic account management and partner success.

Key Responsibilities

Team Leadership & Development

• Coach your team to handle end-to-end client relationships including pitching, negotiation, and building long-term profitable relationships.
• Set clear expectations, provide guidance, and ensure the professional development of team members.
• Deliver ongoing training and development for your team.
• Ensure daily, weekly, and monthly targets are on track and work with each team member to ensure high efficiency and effectiveness.
• Maintain granular reporting on team performance.

Account Management & Strategy

• Manage critical partners with a high degree of complexity.
• Personally manage key restaurant partner accounts, ensuring growth, satisfaction, and the successful execution of account plans.
• Build and maintain strong relationships with restaurant partners, understanding their needs and ensuring their expectations are met.
• Develop and implement account management strategies to maximize partner success and revenue.
• Drive pipeline and attainment against team's goals.

Performance & Analytics

• Utilize data analytics to assess account performance, identify trends, and propose strategic recommendations.
• Prepare regular reports on team and account performance for senior management.

Cross-Functional Collaboration & Optimization

• Collaborate with cross-functional teams to address partner concerns and optimize the overall partner experience.
• Identify opportunities for process optimization and contribute to the development of best practices.

Qualifications & Experience

• 5+ years of experience, ideally in sales, account management, or related experience.
• Experience using CRM (Salesforce) and Google Apps.

Skills & Competencies

• Passion for sales.
• Excel in a transactional deal cycle.
• High level of ownership and dedication.
• Creative sales tactics to engage with prospects.