SVP & Head of Sales and Distribution - Islamic

Role Overview

Senior Vice President & Head of Sales and Distribution - Islamic at First Abu Dhabi Bank (FAB), based in Abu Dhabi.

Role Purpose

Lead the design, delivery and execution of the overall Sales and Distribution Vision and Strategic Plan to transform customer experience, drive revenue growth and reduce operational costs across all channels while managing the alternative channels network and building high-performing, engaged teams.

Key Responsibilities

Strategy & Planning

• Own the design and delivery of the overall Sales and Distribution Vision and Strategic Plan, working with key stakeholders across the group.
• Define the ongoing future channel operating model based on changing market landscape, industry developments and customer needs.
• Develop the overall retention strategy and plan across Personal Banking Group, maximizing retention resources to reduce customer attrition.
• Build a plan to deliver the overall annual Balanced Scorecard for Sales and Distribution in line with strategy and Personal Banking Scorecard, including sales, service metrics, costs and governance obligations.

Revenue Growth & Market Development

• Maximize sales and income growth within existing markets and by identifying new markets.
• Build a leads management strategy to maximize revenue growth from external customer leads.
• Design, deliver and embed consistent retail disciplines across all channels to transform customer experience and maximize revenue growth.

Alternative Channels & Operations

• Deliver the overall Alternative Channels (ATM/CDM) strategic plan.
• Manage the ATM/CDM network across FAB (512 machines).
• Manage performance levels, governance and the overall alternative channels P&L.
• Reduce the overall costs of routine transactions in branches and call centers through the use of alternative channels, simplified processes and maximizing time spent on revenue generation and customer experience.

Employee & Staff Banking

• Own the overall Employee Banking Proposition.
• Build and deliver an Employee Banking Plan to enable FAB to become the first choice for Employee Banking.
• Work with key stakeholders and companies within CIB to develop and deliver the plan and growth.
• Own and develop the Staff banking proposition and improvement/growth across FAB Personal Banking.

Resource Management

• Manage resources across all channels within the overall costs budget, maximizing revenue, cost efficiencies and customer experience.

People & Culture

• Deliver a plan to maximize engagement and overall culture of the team.
• Build effective customer support tools and communication frameworks for front-line teams to help deliver the overall plan.
• Deliver a colleague plan that increases the overall skills and performance of the teams and develops talent.
• Develop and deliver an effective people plan for Emiratisation.

Qualifications & Experience

• Master's degree relating to business, leadership or finance/economics.
• Minimum 10 years' relevant experience in the banking sector.
• Minimum 5 years in similar positions of progressively increasing managerial responsibilities in the Channel Leadership function.