Support Administrator

Role Overview

Support Administrator at International Schools Partnership. The role is based at a school location within the ISP network.

Role Purpose

Provide comprehensive administrative and operational support to enable school leadership, staff, parents, and students to function effectively. Serve as a central communication hub and ensure all office systems, records, and events are managed efficiently to support smooth school operations.

Key Responsibilities

Communication & Correspondence

• Prepare and email letters to parents using ISAM software.
• Draft, type, and dispatch reports, articles, letters, and school newsletters.
• Check all school correspondence before sending to parents.
• Respond to parent queries via email, phone, and in person quickly and efficiently.
• Act as a central communication point between leadership, staff, parents, and external stakeholders.
• Support Parent Portal, Engage, and school communication systems.

Administration & Office Management

• Devise and maintain office systems, including data management and filing.
• Use appropriate IT resources.
• Provide executive administrative support for senior leadership.
• Streamline processes to ensure efficient team performance.
• Maintain office supply inventories and operational resources.
• Undertake other duties commensurate with the post to ensure smooth school operations.

Student Records & Attendance

• Maintain accurate student records, attendance data, and compliance documentation.
• Ensure all attendance reports are compiled daily.
• Manage and oversee student absence reporting, tracking, follow-up communications, and related administrative processes.
• Process all leaving requests.
• Ensure all reports are entered onto the school portal.

Events & School Activities Coordination

• Help coordinate event logistics, room set-ups, and resource allocation for internal and external events.
• Coordinate whole-school calendar events, deadlines, and administrative schedules.
• Assist with planning school events, open days, and parent functions.
• Manage all ECA set-ups.
• Coordinate and manage school photographer bookings, scheduling, communications, and logistics.
• Manage bookings and scheduling for meeting rooms, auditorium, and shared school spaces.

Documentation & Reporting

• Prepare letters, presentations, and reports.
• Compile all school reports and labels.
• Execute all mail merges.

Procurement & External Liaison

• Manage stationery orders, including whole-school main supply orders.
• Support procurement, purchase orders, and invoice coordination.
• Liaise with suppliers, contractors, and external service providers.

Coordination & Stakeholder Support

• Coordinate, distribute, and collate relevant documentation to and from homes and schools.
• Provide support to heads, teachers, and parents as required.
• Carry out specific projects and research.
• Observe a code of strictest confidentiality at all times.

Additional Information

ISP is committed to safeguarding and promoting the welfare of children and young people. All post holders are subject to appropriate vetting procedures, including an online due diligence search, references, and satisfactory Criminal Background Checks or equivalent covering the previous 10 years' employment history.

ISP is committed to strengthening an inclusive culture by identifying, hiring, developing, and retaining high-performing teammates regardless of gender, ethnicity, sexual orientation and gender expression, age, disability status, neurodivergence, socio-economic background, or other demographic characteristics.