Supplier Engagement Analyst

Role Overview

Supplier Engagement Analyst at NielsenIQ. This role manages supplier relationships with Retailers, eCommerce players, and Vendors for Onboarding and Business as Usual (BAU) activities, including data compliance and improvements.

Company Overview

NielsenIQ is the world's leading consumer intelligence company, delivering consumer buying behavior insights and growth pathways. In 2023, NielsenIQ combined with GfK, bringing together two industry leaders. NielsenIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population.

Role Purpose

To strengthen supplier relationships, improve data quality, and ensure service levels are met by managing a portfolio of countries and retailers while driving measurable improvements in how data is received and used across the organization.

Key Responsibilities

Supplier Relationship Management

• Build and maintain strong relationships with suppliers, acting as their main point of contact.
• Handle escalations and queries from retailers, ensuring timely resolution and clear communication.
• Partner with data analysts to review KPIs and lead conversations with suppliers to drive improvements.

Data Quality and Compliance

• Analyze data quality metrics and collaborate with suppliers to enhance accuracy and consistency.
• Support onboarding activities, including data quality testing, format alignment, and timeliness expectations.
• Contribute to system improvements, including SAP, transactional data handling, FTP/MFT setup, and retailer system changes.

Performance Monitoring and Reporting

• Monitor and report key performance indicators (KPIs), ensuring data receipt aligns with service level agreements (SLAs).

Strategic Improvements

• Identify new opportunities to improve retailer data quality and work with the operations strategy team to bring these opportunities to life.

Operations Coordination

• Coordinate with local operations teams and project managers to finalize onboarding plans for new suppliers.

Qualifications & Experience

• Strong technical knowledge with the ability to interpret and apply data in a business context.
• Fluent in English with strong communication skills.

Skills & Competencies

• Demonstrate excellent analytical, presentation, and problem-solving skills.
• Proficiency in Microsoft Office Suite (Excel, Word, Access, Outlook, PowerPoint).
• Tech-savvy with exposure to different data and file formats.
• Understand and interpret diverse data structures and mapping.
• Knowledge in Python and SQL is an added advantage.
• Arabic language skills are an advantage.

Additional Information

• Flexible working environment.
• Volunteer time off.
• LinkedIn Learning access.
• Employee Assistance Program (EAP).