Supervisor Maintenance - UAE National

Role Overview

Supervisor Maintenance – UAE National at Emirates Flight Catering, based in the UAE.

Company Overview

Emirates Flight Catering (EKFC) is one of the world's largest catering and hospitality services providers, part of the Emirates Group ecosystem. The organization delivers excellence in catering and hospitality services to airlines, hospitality brands, and global events. EKFC is built on a foundation of diverse, multicultural teams united by shared standards of integrity, accountability, and continuous improvement.

Role Purpose

Assign and carry out daily activities for scheduled and non-scheduled maintenance work to ensure maximum efficiency of all resources and continuous functioning of the Engineering department. Effectively oversee specialist systems, facilities management, general maintenance, and fire safety tasks.

Key Responsibilities

Safety & Compliance

• Ensure adherence to all safe working practices in accordance with safety legislation.
• Ensure operational safety of all employees, equipment, and assets at all times.
• Ensure adherence to all quality systems and policies in accordance with ISO 9001:2001 international standards and Company Policy.
• Ensure quality standards are met by all employees at all times.

Maintenance Operations

• Respond to breakdown notifications in a timely manner and escalate issues which may arise.
• Prioritize maintenance job requests based on urgency and arrange corrective actions.
• Supervise work tasks and assist where necessary for maintenance issues.
• Carry out repairs ensuring cost-effective, timely resolutions in accordance with department requirements, guidelines, and budget constraints.
• Prepare contingency plans with local suppliers for urgent items only.
• Inform line managers of any equipment issues and report on equipment breakdowns to ensure optimum output at all times.

Communication & Coordination

• Communicate any new work requests to the concerned parties.
• Maintain excellent communication platforms with peers and colleagues at all times.
• Maintain continuity of work by attending all briefing sessions.

Supervision & Team Management

• Carry out adequate supervision of all junior engineering and technical staff at all times.
• Ability to set priorities and assign work to others.
• Act as a role model within the department by adopting a positive attitude at all times.

Inventory & Reporting

• Report any stock and supplies shortages to line managers ensuring correct stock levels are maintained consistently.
• Maintain records and prepare reports.

Process Improvement

• Propose and implement improvements to work procedures.

Qualifications & Experience

• Engineering Diploma in Electrical, Mechanical, or Industrial Engineering from a recognised body.
• 3 to 5 years of relevant experience in Catering, Facilities, or Project Management environments.
• Experience working within a team.

Skills & Competencies

• Ability to stay calm in emergency situations.
• Ability to multitask.
• Ability to work under pressure.
• Ability to troubleshoot problems associated with maintenance and breakdown issues.
• Good written, verbal, and communication skills.
• Ability to maintain records and prepare reports.
• Self-motivated and proactive personality.

Additional Information

Benefits

• Competitive salary and benefits.
• Two duty meals provided at EKFC.
• Health and wellness coverage.
• Paid time off and public holidays.
• Performance-based annual bonus and salary review opportunities, subject to eligibility and company policy.
• Recognition for achievements and commitment, including monetary NAJM Awards (Appreciation, Bronze, Silver, and Gold levels).
• Learning and development support.
• Team events and engagement activities.

Benefits may vary by role and location.