Superintendent - Operations

Role Overview

Superintendent - Operations at AD Ports Group. This role manages and coordinates all aspects of ship agency operations to ensure timely and efficient delivery of services to clients and vessels calling at the port.

Role Purpose

Oversee ship agency operations through team leadership, client relationship management, port coordination, and financial oversight. This role is critical to ensuring efficient and effective delivery of ship agency services and contributes to the success and reputation of the organization.

Key Responsibilities

Operational Management

• Supervise and manage a team of ship agency operations executives and administrative staff.
• Execute recruitment, training, and performance evaluation of operations and administrative personnel.
• Develop and implement standard operating procedures (SOPs) for ship agency operations to ensure compliance with industry regulations and company policies.
• Monitor and optimize operational processes to enhance efficiency and productivity.
• Coordinate with other departments within the organization, such as finance, sales, and customer service, to ensure seamless service delivery.

Client Relationship Management

• Serve as the primary point of contact for key clients and stakeholders, building and maintaining strong relationships.
• Understand client requirements and expectations and ensure that services are delivered in accordance with agreed-upon terms and service level agreements (SLAs).
• Proactively address client inquiries, concerns, and feedback, and work to resolve issues in a timely manner.
• Manage key client accounts and branch administration.

Port Operations Coordination

• Liaise with port authorities, terminal operators, customs officials, and other relevant parties to coordinate vessel arrivals, departures, and port services.
• Ensure compliance with port regulations, security protocols, and safety standards.
• Monitor port operations and provide updates to clients regarding vessel schedules, berth allocations, and port conditions.

Financial Management

• Oversee financial aspects of ship agency operations, including budgeting, cost control, and revenue generation.
• Review and approve invoices, billing statements, and financial reports.
• Identify opportunities for cost savings and revenue growth within the ship agency business.

Risk Management and Compliance

• Identify and mitigate operational risks related to ship agency activities, such as safety hazards, regulatory non-compliance, and financial liabilities.
• Ensure adherence to industry regulations, international conventions, and company policies.
• Implement measures to promote a culture of safety, security, and environmental stewardship.

Qualifications & Experience

• Bachelor's degree in maritime studies, logistics, business administration, or a related field.
• Master's degree or professional certifications such as Chartered Shipbroker or Certified Port Executive may be advantageous.
• Several years of proven experience in ship agency operations, with a track record of progressively responsible roles.
• Proven experience in shipping agency operations.
• Experience in managing key client accounts and branch administration.

Skills & Competencies

• Strong leadership and managerial skills, with the ability to motivate and inspire a team.
• Excellent communication, negotiation, and interpersonal skills, with the ability to interact effectively with clients, stakeholders, and team members from diverse backgrounds.
• Sound knowledge of maritime industry practices, port operations, shipping regulations, and international trade.
• Analytical mindset with the ability to problem-solve and make data-driven decisions.
• Proficiency in relevant software applications and digital tools used in ship agency operations, such as port management systems, shipping software, and Microsoft Office suite.
• Written and spoken proficiency in English is essential.