Job description
Role Overview
Strategic Account Manager at Unifonic, based in Saudi Arabia. You will manage and grow a portfolio of high-value enterprise accounts across regulated industries, including government, financial services, telecommunications, and large enterprises.
Company Overview
Unifonic is an AI-native customer experience platform purpose-built for emerging markets. With more than 25 years of conversational AI research and development, Unifonic serves over 5,000 enterprises across MENA and is pioneering sovereign, agentic AI through its Agentic Studio platform. The organization is recognized as a Great Place to Workยฎ. The Sales team drives revenue while acting as trusted consultants to customers, working closely with other departments to ensure products and services meet customer needs.
Role Purpose
You will own and grow strategic enterprise accounts by building trusted relationships with senior stakeholders, driving customer retention and revenue growth, managing renewals and expansion opportunities, and ensuring long-term customer success. You will develop a deep understanding of each customer's business objectives and position Unifonic as a long-term partner, ensuring strong customer satisfaction, engagement, and commercial growth.
Key Responsibilities
Portfolio & Revenue Management
- Own and manage a portfolio of strategic enterprise accounts.
- Achieve and exceed annual recurring revenue (ARR), expansion, upsell, and retention targets.
- Lead contract renewals and commercial negotiations.
- Improve retention and reduce churn risk through proactive engagement.
Account Strategy & Planning
- Develop and execute account plans for key customers.
- Ensure customer objectives are aligned with company capabilities and roadmap.
- Prepare quarterly account reviews, forecasts, and business plans.
- Maintain a strong understanding of regulated sectors and industry trends in Saudi Arabia.
Revenue Growth & Opportunity Identification
- Identify and drive cross-sell and upsell opportunities across the product portfolio.
- Drive successful onboarding and service expansion initiatives.
Stakeholder Relationship Management
- Build trusted relationships with C-level, business, and technical stakeholders.
- Serve as the primary point of contact for strategic customers.
- Conduct executive business reviews and governance meetings.
- Represent the company in strategic customer engagements and industry events.
Customer Health & Governance
- Monitor customer health, adoption, satisfaction, and business outcomes.
- Manage escalations and coordinate resolution across internal teams.
- Ensure compliance with contractual obligations and internal processes.
Internal Coordination & Reporting
- Coordinate with Sales, Product, Customer Success, Delivery, Finance, and Legal teams.
- Maintain accurate account data, opportunity tracking, and forecasting within CRM.
- Provide customer feedback to Product and Leadership teams.
Skills & Competencies
- Track record of success in sales and account management.
- Ability to build relationships and act as a trusted advisor.
- Deep understanding of enterprise customer needs and business objectives.
- Proficiency with CRM systems for accurate data maintenance and forecasting.
- Strong executive communication and business review facilitation skills.
- Capacity to identify and evaluate upsell and cross-sell opportunities.
- Ability to manage complex commercial negotiations and contract renewals.
- Knowledge of regulated industries and compliance requirements.
Additional Information
- The organization thrives on creativity, collaboration, and fun, where every idea is welcomed and celebrated.
- Employees are shareholders in the company and are innovators shaping the future together.