Store Manager_Arabic Speaker

Role Overview

Store Manager – Arabic Speaker at Land Mark.

Role Purpose

Lead store operations to achieve revenue and profit targets while maintaining high customer service standards, operational compliance, and team performance across all retail functions.

Key Responsibilities

Customer Focus

• Implement effective resource planning for customer service.
• Ensure regular training of store staff on all aspects of customer service, product knowledge, and selling skills.
• Implement a high standard of customer focus within the store.
• Regularly assess customer service standards within the store.
• Create seamless customer service orientation among store employees by ensuring timely and efficient customer service.
• Ensure customer needs are met and complaints and queries are resolved in a timely manner.
• Assess mystery shopping feedback and prepare action plan for improvement.

Sales and Commercial Profit

• Achieve the revenue targets for the store.
• Achieve target productivity metrics (sales per person per day, staff per sqft) for the store.
• Actively seek ways to achieve or exceed shop sales targets.
• Monitor and control expenses (overtime, local, stock, and consumables) through efficient store operations.
• Interpret and act on operational profit and sales reports generated through finance, with focus on improving under-performing areas.
• Monitor sales performance against last year, last week, and budget on a daily and weekly basis, and provide feedback to managers and communicate to staff.

Store Operations and Standards

• Ensure accurate stock merchandise and management (stock ageing, stock loss, space management) within the store.
• Oversee and monitor all point of sales activities in the store, including sales transactions, tracking customer orders and payments, registering sales, maintaining inventory updates, providing service, handling returns and refunds, and gathering consumer data for feedback.
• Oversee and monitor inventory management in the store (stock availability, order management, back store management, stock movement within store).
• Oversee cash transaction entry and management (petty cash, POS cash elements, change floats).
• Execute price revisions within the store.
• Regularly audit own store administration and resolve any issues.
• Maintain a high level of store health and security for company assets, cash, stock, and customer property.

Compliance and Policy

• Ensure the store is in compliance with company policy for all employment and state laws, including wage and hour, human rights, and equal employment opportunities.
• Ensure company policy and procedures are communicated in a timely manner and adhered to accordingly.
• Monitor and handle customer complaints and take corrective action in line with company policy.

Visual Standards and Merchandising

• Maintain high standards of visual appearance throughout the store, including all non-retail areas.
• Maintain window and in-store displays to a high standard in line with merchandising guidelines.

Commercial Monitoring and Planning

• Monitor and continuously seek to understand commercial environment, local trading patterns, competitor activity, and market trends in the retail sector and their impact on the store.
• Prepare and review store reports on sales, commercial profit, and stock ageing.
• Ensure seasonal peaks, important trading and promotional events are taken account of when preparing forecasts and staff rosters.

People Management

• Ensure store expectations and priorities are communicated to staff.
• Review and provide regular feedback on staff performance against expectations.
• Carry out regular and relevant in-store training and enrol staff on relevant Learning and Development courses.
• Support induction of new recruits through buddy system.
• Monitor staff welfare (staff accommodation and transport) and facilitate complaint resolution.
• Oversee staff development and drive motivation levels of store associates.
• Ensure effective resource planning and succession planning.

Qualifications & Experience

• Graduate or Post Graduate degree.

Skills & Competencies

• Good knowledge of retail processes and retail industry.
• Good knowledge of Merchandising, Stock Management, and Inventory processes.
• Result orientation.
• Teamwork and collaboration.
• Communication skills.
• Proactiveness and flexibility.
• Leadership skills.
• Coaching and Mentoring skills.
• Customer service orientation.
• Arabic language proficiency.