Store Manager

Role Overview

Store Manager at Apparel Group. This role oversees and manages the daily operations of the store, ensuring a seamless and positive shopping experience for customers, maintaining store standards, achieving financial targets, and relaying feedback about customers and products to relevant role holders. This position requires a strong blend of leadership, organizational skills, and a deep understanding of the fashion retail market.

Role Purpose

To drive store profitability and performance by leading daily operations, managing a high-performing sales team, maintaining visual and operational standards, and delivering an exceptional customer experience that exceeds company targets across sales, customer satisfaction, and financial metrics.

Key Responsibilities

Financial Management

• Drive the store team to achieve store targets and store KPIs.
• Ensure store shrinkage is less than 0.2% of the cost of sale.
• Monitor and manage store expenses, budgets, and financial goals.
• Conduct regular financial and stock audits.

Operations & Process

• Oversee day-to-day store operations, including opening and closing procedures.
• Regularly update, track, and communicate the store dashboard.
• Maintain visual merchandising standards in the store.
• Maintain employee records, including leave management, passport information, performance and conduct history, and roster management.
• Maintain back store operations and replenishment of merchandise.
• Implement and enforce company policies and procedures to ensure compliance.
• Implement and enforce security measures to prevent theft and ensure the safety of both customers and employees.

Sales Performance

• Set and achieve sales targets and monitor KPIs.
• Analyze sales performance to identify areas for improvement.
• Develop and implement action plans based on performance metrics to drive results.

Team Leadership & Development

• Recruit, train, and develop a high-performing sales team.
• Conduct regular team meetings to communicate goals, performance expectations, and provide constructive feedback.
• Manage people regarding performance and conduct of store employees.
• Constantly upgrade the skills of self and team and create a pipeline of future store managers.
• Identify learning gaps of the team and create processes to address them.
• Conduct training sessions for new hires and ongoing product knowledge sessions for the team.

Customer & Stakeholder Management

• Drive the store team to achieve club apparel, NPS, and DSES goals.
• Address customer inquiries and concerns promptly, striving to exceed customer expectations.
• Maintain relationships with mall management.
• Effectively communicate with the office back-end team regarding store-related activities.
• Communicate regularly with higher management, providing updates on store performance, challenges, and opportunities.

Qualifications & Experience

• 5+ years of progressive experience in a customer-centric role with strong management experience.
• Proven success in enhancing customer engagement and achieving or exceeding sales KPI targets for stores.
• Bachelor's degree in business administration, retail management, or a related field is often preferred.

Skills & Competencies

• Leadership skills.
• Problem-solving skills.
• Strong organizational skills.
• Deep understanding of the fashion retail market.