Store Manager

Role Overview

Store Manager at Apparel Group. This role oversees and manages the daily operations of the store, ensuring a seamless and positive shopping experience for customers, maintaining store standards, achieving financial targets, and relaying feedback about customers and products to relevant role holders.

Role Purpose

Lead store operations and team performance to drive sales targets, maintain operational excellence, ensure compliance with company standards, and deliver exceptional customer experiences across all touchpoints.

Key Responsibilities

Financial Performance

• Drive the store team to achieve store targets and KPIs.
• Ensure store shrinkage remains below 0.2% of the cost of sale.
• Monitor and manage store expenses, budgets, and financial goals.
• Set and achieve sales targets, monitor KPIs, and analyze sales performance to identify areas for improvement.

Operations & Compliance

• Oversee day-to-day store operations, including opening and closing procedures.
• Conduct regular financial and stock audits.
• Regularly update, track, and communicate the store dashboard.
• Maintain visual merchandising standards in the store.
• Maintain the back store operation and replenishment of merchandise.
• Implement and enforce company policies and procedures to ensure compliance.
• Implement and enforce security measures to prevent theft and ensure the safety of both customers and employees.

Team Management & Development

• Recruit, train, and develop a high-performing sales team.
• Conduct regular team meetings to communicate goals, performance expectations, and provide constructive feedback.
• Manage people regarding performance and conduct of store employees.
• Maintain employee records, including leave management, passport information, performance and conduct history, and roster management.
• Constantly upgrade the skills of self and team and create a pipeline of future store managers.
• Identify learning gaps of the team and create a process to address them.
• Conduct training sessions for new hires and ongoing product knowledge sessions for the team.
• Develop and implement action plans based on performance metrics to drive results.

Customer & Stakeholder Management

• Drive the store team to achieve club apparel, NPS, and DSES goals.
• Address customer inquiries and concerns promptly, striving to exceed customer expectations.
• Maintain a relationship with mall management.
• Effectively communicate with the office back-end team regarding store-related activities.
• Communicate regularly with higher management, providing updates on store performance, challenges, and opportunities.

Qualifications & Experience

• 5+ years of progressive experience in a customer-centric role.
• Strong management experience and proven success in team leadership.
• Proven success in enhancing customer engagement and achieving or exceeding sales KPI targets for stores.
• Bachelor's degree in business administration, retail management, or a related field is often preferred.

Skills & Competencies

• Strong leadership skills.
• Problem-solving skills.
• Organizational skills.
• Deep understanding of the fashion retail market.