Store Manager

Role Overview

Store Manager at Apparel Group. This role oversees daily store operations, ensures positive customer experience, maintains store standards, achieves financial targets, and relays customer and product feedback to relevant stakeholders.

Role Purpose

Responsible for leading store operations to drive sales performance, maintain visual merchandising and financial standards, build and develop a high-performing team, and deliver exceptional customer service while ensuring compliance with company policies.

Key Responsibilities

Financial Performance

• Drive store team to achieve store targets and store KPIs.
• Ensure store shrinkage remains below 0.2% of cost of sale.
• Conduct regular financial and stock audits.
• Monitor and manage store expenses, budgets, and financial goals.
• Set and achieve sales targets and monitor KPIs.
• Analyze sales performance to identify areas for improvement.
• Develop and implement action plans based on performance metrics to drive results.

Operations & Standards

• Oversee day-to-day store operations, including opening and closing procedures.
• Maintain visual merchandising standards in the store.
• Maintain back store operations and merchandise replenishment.
• Regularly update, track, and communicate store dashboard.
• Implement and enforce company policies and procedures to ensure compliance.
• Implement and enforce security measures to prevent theft and ensure safety of customers and employees.

People Management

• Recruit, train, and develop a high-performing sales team.
• Conduct training sessions for new hires and ongoing product knowledge sessions for the team.
• Manage employee performance and conduct.
• Maintain employee records including leave management, passport information, performance and conduct history, and roster management.
• Conduct regular team meetings to communicate goals and performance expectations.
• Provide constructive feedback to team members.
• Constantly upgrade skills of self and team and create a pipeline of future store managers.
• Identify learning gaps of the team and create processes to address them.

Customer & Stakeholder Management

• Drive store team to achieve club apparel, Net Promoter Score, and DSES goals.
• Address customer inquiries and concerns promptly, striving to exceed customer expectations.
• Maintain relationships with mall management.
• Effectively communicate with office back-end team regarding store-related activities.
• Communicate regularly with higher management, providing updates on store performance, challenges, and opportunities.

Qualifications & Experience

• 5+ years of progressive experience in customer-centric roles.
• Strong management experience and leadership skills.
• Proven success in enhancing customer engagement.
• Proven success in achieving and exceeding sales KPI targets for stores.
• Bachelor's degree in business administration, retail management, or a related field is often preferred.

Skills & Competencies

• Problem-solving skills.
• Organizational skills.
• Deep understanding of the fashion retail market.
• Financial acumen.