Store Manager

Role Overview

Store Manager at Apparel Group. This role oversees and manages the daily operations of the store, ensuring a seamless and positive shopping experience for customers, maintaining store standards, achieving financial targets, and relaying feedback about customers and products to relevant role holders.

Role Purpose

Responsible for driving store performance through strong leadership, operational excellence, and financial management. This role requires a blend of leadership, organizational skills, and a deep understanding of the fashion retail market.

Key Responsibilities

Financial Management

• Drive the store team to achieve store targets and store KPIs.
• Ensure store shrinkage remains below 0.2% of the cost of sale.
• Conduct regular financial and stock audits.
• Monitor and manage store expenses, budgets, and financial goals.
• Develop and implement action plans based on performance metrics to drive results.

Operations & Process

• Oversee day-to-day store operations, including opening and closing procedures.
• Maintain visual merchandising standards in the store.
• Maintain the back store operation and replenishment of merchandise.
• Regularly update, track, and communicate the store dashboard.
• Implement and enforce company policies and procedures to ensure compliance.

Reporting & Communication

• Communicate regularly with higher management, providing updates on store performance, challenges, and opportunities.
• Effectively communicate with the office back-end team regarding store-related activities.
• Conduct regular team meetings to communicate goals, performance expectations, and provide constructive feedback.

Financial & Performance Analysis

• Set and achieve sales targets, monitor KPIs, and analyze sales performance to identify areas for improvement.

Customer Engagement

• Drive the store team to achieve club apparel, NPS, and DSES goals.
• Address customer inquiries and concerns promptly, striving to exceed customer expectations.
• Maintain relationships with mall management.

People Management

• Recruit, train, and develop a high-performing sales team.
• Manage employee performance and conduct.
• Maintain employee records including leave management, passport information, performance and conduct history, and roster management.
• Constantly upgrade the skills of self and team and create a pipeline of future store managers.
• Identify learning gaps of the team and create processes to address them.
• Conduct training sessions for new hires and ongoing product knowledge sessions for the team.

Security & Safety

• Implement and enforce security measures to prevent theft and ensure the safety of both customers and employees.

Qualifications & Experience

• 5+ years of progressive experience in a customer-centric role with strong management experience.
• Proven success in enhancing customer engagement and achieving and exceeding sales KPI targets for stores.
• Bachelor's degree in business administration, retail management, or a related field is often preferred.

Skills & Competencies

• Leadership skills.
• Problem-solving skills.
• Strong organizational abilities.
• Deep understanding of the fashion retail market.