Store Manager - Female

Role Overview

Store Manager position with Apparel Group. This is a female-focused recruitment role based at a retail store location.

Role Purpose

Achieve company objectives by ensuring the highest levels of customer service, implementing operating procedures to brand and company standards, promoting the Loyalty Program, and providing feedback on employee and product performance to senior management.

Key Responsibilities

Sales & Targets

• Brief and guide staff on achievement of daily, weekly, and monthly sales targets.
• Apply creative techniques to achieve and exceed store sales targets.
• Ensure required stock levels are maintained to maximize sales.
• Promote the Club Apparel Loyalty Program for repeat sales.

Store Operations

• Implement operating procedures at the store as per company and brand standards.
• Ensure brand and company policies and procedures are adhered to by all staff at all times.
• Manage end-to-end store operations responsibility.
• Manage the daily roster, leave, and grievances of retail staff.

Visual Merchandising & Stock Management

• Maintain visual merchandising standards at the stores at all times as per set VM standards.
• Ensure minimal stock loss and manage stockrooms.
• Maintain awareness of new products, trends, and fashion directives at all times to effectively respond to and anticipate customer needs.

Security & Store Administration

• Ensure awareness and vigilance at all times of security in the store without any negligence.
• Weekly audit the store administration and resolve discrepancies if any.

Reporting & Feedback

• Provide feedback to the Area Manager and Operations Manager with regards to employees and products.
• Supervise the store and provide feedback to the Area Manager regarding employees and products.

Customer & Product Knowledge

• Be fashionable and well-groomed and possess up-to-date product knowledge to ensure minimal stock loss.
• Be updated about the various brands of the group for suggestive selling to customers.

Skills & Competencies

• Up-to-date product knowledge.
• Knowledge of fashion trends and directives.
• Visual merchandising standards expertise.
• Staff management and supervision.
• Creative sales techniques.
• Security awareness.

Additional Information

• Must be physically fit to stand for extended hours and heavy lifting.