Store Manager- Eleventy - Dubai Mall 1

Role Overview

Store Manager at Majid Al Futtaim, MAF LifeStyle, Operations division, based in Dubai Mall.

Role Purpose

The Store Manager is responsible for achievement of sales targets, managing and developing the store team to maximize profitability, maintain brand and Company image, ensure operational compliance, and offer excellent customer experience. The role is fully accountable for daily operations of the store and its workforce in line with overall business objectives at Majid Al Futtaim Lifestyle.

Key Responsibilities

Customer Service & Sales Performance

• Ensure the highest levels of customer service are delivered by the entire store team at all times.
• Create innovative approaches to attract new customers, expand store traffic, and enhance profitability.
• Track brand performance, reviewing stock levels and monitoring best sellers and slow-moving stock to generate ideas and action plans to increase overall sales.

Team Leadership & Development

• Coach, train and mentor the store teams to enhance customer service levels through brand and product knowledge and overall understanding of retail.
• Develop store teams in order to maximize profitability and meet business objectives.

Compliance & Operations

• Maintain overall accountability for compliance of subordinates with established company policies, procedures and standards, including keeping of funds and properties, personnel practices, security, sales and record-keeping procedures.
• Ensure all Company Health & Safety, Security and Compliance policies are adhered to, raising any concerns to the Excellence and Compliance team in a timely manner.
• Plan, organize and execute in-store processes including cash intake and cash handling, stockroom and stock-take administration management.

Strategic Insight & Stakeholder Engagement

• Provide critical analytical feedback to the Operations, Buying and Planning Departments in relation to product, ranging, pricing, competitive activities and opportunities.
• Identify critical paths and proactively convene the right stakeholders to ensure timely decisions are made.

Qualifications & Experience

• 4 to 5 years' industry experience with managerial background.
• Proven record of maximizing business performance.

Skills & Competencies

• Good understanding of main customer segments and ability to help team understand them.
• Strong decision-making capability; knows when to make a call versus delegating upwards.