Store Manager

Role Overview

Store Manager at Majid Al Futtaim Lifestyle, a retail operations role responsible for achieving sales targets, developing store teams, maximizing profitability, maintaining brand and company image, ensuring operational compliance, and delivering excellent customer experience.

Role Purpose

The Store Manager is fully accountable for daily store operations and workforce management in line with overall business objectives, driving sales performance, team development, and operational excellence across the store.

Key Responsibilities

Customer Service & Experience

• Ensure the highest levels of customer service are delivered by the entire store team at all times.

Sales & Revenue

• Create innovative approaches to attract new customers, expand store traffic, and enhance profitability.
• Track brand performance, reviewing stock levels and monitoring best sellers and slow-moving stock in order to generate ideas and action plans to increase overall sales.

Operations & Compliance

• Plan, organize and execute in-store processes including cash intake and cash handling, stockroom and stock-take administration management.
• Ensure all Company Health & Safety, Security and Compliance policies are adhered to, raising any concerns to the Excellence and Compliance team in a timely manner.
• Overall accountability for compliance of subordinates with established company policies, procedures and standards, including, but not limited to, keeping of funds and properties, personnel practices, security, sales and record keeping procedures.

Team Development & Coaching

• Coach, train and mentor the store teams to enhance customer service levels through brand and product knowledge and overall understanding of retail.

Strategic Analysis & Reporting

• Provide critical analytical feedback to the Operations, Buying and Planning Departments in relation to product, ranging, pricing, competitive activities and opportunities.

Qualifications & Experience

• 4–5 years' industry experience with managerial background.
• Proven record of maximizing business performance.

Skills & Competencies

• Good understanding of main customer segments and ability to help team understand them.
• Identify critical paths and proactively convene the right stakeholders to ensure timely decisions are made.
• Make hard decisions and know when to make a call versus delegating upwards.