Store Associate - Part-time - AVENUEMALL.OMAN_Max

Role Overview

Store Associate - Part-time at Landmark Group, Max Fashion, Avenue Mall, Oman.

Company Overview

Landmark Group is a global retail and hospitality group founded in 1973, with a single store in Bahrain expanding into a comprehensive entity operating over 2200 retail stores, leisure, and hospitality outlets across the GCC, Middle East, India, Southeast Asia, and Africa. The group is one of the GCC's largest omnichannel retailers and India's top home and fashion retailer, with 25 plus value-led, own-built brands including Max, Splash, Babyshop, Centrepoint, Shoemart, Homecentre, Emax, Fitness First, and Funcity.

Max Fashion is a prominent retail brand based in Dubai, part of Landmark Group, launched in 2004 in the UAE. The brand caters to value-conscious and fashion-savvy consumers, offering clothing and accessories for women, men, and children, along with footwear, accessories, toys, and home décor. Max is well-regarded for its blend of style, value, and convenience, with a strong presence across the Middle East, GCC, India, and Southeast Asia. The brand offers an omni-channel proposition through stores and online shopping platforms, with in-house designed clothing and accessories marketed to a widespread demographic. The team is passionate about empowering creativity and fostering innovation within a dynamic and inclusive work environment that encourages continuous learning and values diverse perspectives.

Role Purpose

Maximize sales through exceptional customer service and deliver retail operations, customer service, replenishment, and recovery standards across all store aspects.

Key Responsibilities

Shop Keeping and Store Standards

• Maximize and contribute to sales within the store through exceptional customer service and retail experience.
• Ensure all stock is laid out and displayed according to standard layout norms, including product placement, signage, neat and well-folded items, arrangement from smallest to largest, steamed hanged items, and organization by brand and size.
• Ensure all products are price-tagged and bar-coded before display.
• Ensure correct rotation of stock on shelves and assist in accurate stock counts as per store requirements.
• Ensure all stock administration, including stock counts, inter-branch transfers, dispatch, and delivery, are recorded on the system in time, accurately, and correctly categorized.
• Ensure awareness and vigilance at all times of security in the store without any negligence.
• Ensure the highest standards of housekeeping and grooming etiquettes are maintained in store at all times.
• Give accurate and current information about products for all inquiries.
• Increase the customer database by adding new customers to the mailing list.
• Understand the returns policy and ensure effective implementation.
• Help store merchandiser and/or store manager in product placement and arrangement.
• Dress mannequins and attend to other visual displays.
• Maintain a clean and well-organized back-stock area and keep the employee break area neat and tidy.
• Operate as a cashier and be consistently accurate in money handling, when applicable.
• Understand and utilize all reports required for the day-to-day functioning of each store.
• Carry out linked selling by understanding the customer's need and closing the deal.

Merchandise and Merchandising

• Maintain detailed knowledge of merchandise and products stocked in the store.
• Ensure promotions and fast-selling lines are featured in the store.
• Provide information about customer likes, dislikes, and opinions to the department in charge.
• Ensure effective stock replenishment to the store and assure continuous stock availability, ongoing recovery, and maintenance in the store.

Customer Service

• Greet and meet all customers promptly and politely as they enter the store.
• Provide customer satisfaction by delivering exceptional customer service.
• Guide customers throughout the store or to the specific area the customer requests.
• Develop a clear understanding of all departments, products, makes, features, and after-sales service.
• Ensure effective implementation of visual merchandising principles within the stores.
• Effectively deal with customer queries and complaints.
• Follow procedures for dealing with specific customer orders.
• Ensure confidentiality with respect to Landmark retail and store sales information.

Qualifications & Experience

• High School Diploma (basic qualification).
• Graduate degree in any field (advanced qualification).

Skills & Competencies

• Retail operations and store standards.
• Customer service and interpersonal communication.
• Stock management and inventory control.
• Point-of-sale (cashier) operation, when applicable.
• Product knowledge and merchandising.
• Visual merchandising principles.
• Report utilization and data recording.
• Cash handling accuracy.
• Attention to detail and organizational skills.

Additional Information

• Position type: Part-time.
• Location: Avenue Mall, Oman.