Store Associate - Part-time -Al-Khuwair - Muscat.Max

Role Overview

Store Associate - Part-time position at Landmark Group, located in Al-Khuwair, Muscat.

Company Overview

Landmark Group is a global retail and hospitality group founded in 1973, headquartered in the UAE. The company operates over 2200 retail stores, leisure, and hospitality outlets across the GCC, Middle East, India, Southeast Asia, and Africa. Landmark Group is one of the GCC's largest omnichannel retailers and India's top home and fashion retailer, with 25 plus value-led, own-built brands including Max, Splash, Babyshop, Centrepoint, Shoemart, Homecentre, Emax, Fitness First, and Funcity.

Max Fashion, the hiring brand, is a prominent retail brand based in Dubai and part of Landmark Group. Launched in 2004 in the UAE, Max caters to value-conscious and fashion-savvy consumers, offering clothing and accessories for women, men, and children, along with footwear, accessories, toys, and home décor. The brand provides an inspiring and shopper-friendly experience with in-house designed clothing and accessories marketed across the Middle East, GCC, India, and Southeast Asia, supported by an omnichannel proposition through stores and online shopping platforms.

Role Purpose

The Store Associate maximizes sales through exceptional customer service while maintaining desired retail operations, customer service standards, replenishment, and recovery standards across all store aspects.

Key Responsibilities

Shop Keeping and Store Standards

• Maximize and contribute to sales within the store through exceptional customer service and retail experience.
• Ensure all stock is laid out and displayed according to standard layout norms, including product placement, signage, neat and well-folded arrangements ordered from smallest to largest, steamed hanged items, and organization by brand and size.
• Ensure all products are price-tagged and bar-coded before display.
• Ensure correct rotation of stock on shelves and assist in accurate stock counts as per store requirements.
• Ensure all stock administration including stock counts, inter-branch transfers, dispatch, and delivery are recorded on the system in a timely, accurate, and correctly categorized manner.
• Ensure awareness and vigilance at all times of security in the store without any negligence.
• Ensure the highest standards of housekeeping and grooming etiquettes are maintained in store at all times.
• Provide accurate and current information about products for all inquiries.
• Increase the customer database by adding new customers to the mailing list.
• Understand the returns policy and ensure effective implementation.
• Assist the store merchandiser and/or store manager in product placement and arrangement.
• Dress mannequins and attend to other visual displays.
• Maintain a clean and well-organized back-stock area and keep the employee break area neat and tidy.
• Operate as a cashier and remain consistently accurate in money handling, where applicable.
• Understand and utilize all reports required for the day-to-day functioning of each store.
• Carry out linked selling by understanding the customer's need and closing the deal.

Store Merchandise and Merchandising

• Maintain detailed knowledge of merchandise and products stocked in the store.
• Ensure promotions and fast-selling lines are featured in the store.
• Provide information about customer likes, dislikes, and opinions to the department in charge.
• Ensure effective stock replenishment to the store and assure continuous stock availability, ongoing recovery, and maintenance in the store.

Customer Service

• Greet and meet all customers promptly and politely as they enter the store.
• Provide customer satisfaction by delivering exceptional customer service.
• Guide customers throughout the store or to the specific area the customer requests.
• Develop a clear understanding of all departments, products, makes, features, and after-sales service.
• Ensure effective implementation of visual merchandising principles within the stores.
• Effectively deal with customer queries and complaints.
• Follow procedures for dealing with specific customer orders.
• Ensure confidentiality with respect to Landmark retail and store sales information.

Qualifications & Experience

• High School Diploma minimum.
• Graduate degree in any field preferred.

Skills & Competencies

• Exceptional customer service delivery.
• Product knowledge and merchandising expertise.
• Stock management and inventory control.
• Cash handling and point-of-sale accuracy.
• Visual merchandising principles.
• Attention to detail and organizational skills.
• Communication and interpersonal abilities.
• Security awareness and vigilance.

Additional Information

• Position type: Part-time.
• Location: Al-Khuwair, Muscat.