Sr/Sales Representative- CRM

Role Overview

Senior Sales Representative, CRM at Novartis, based in Riyadh. This is an onsite position focused on driving sales and customer engagement within the cardiovascular landscape.

Role Purpose

Combine data-driven territory planning, trusted relationships and personalized engagement to grow the business, improve customer experiences and support the patient journey across the cardiovascular market.

Key Responsibilities

Sales Performance

• Deliver or exceed territory sales and market-share objectives within agreed budgets and timelines.
• Achieve agreed contact, coverage, frequency and customer-engagement targets.

Customer Identification & Strategy

• Identify and prioritize high-potential healthcare professionals and stakeholders using data and customer insight.
• Lead value-based conversations—both in person and virtually—to understand customer needs, decision drivers, challenges and opportunities.

Relationship Management

• Build trusted, long-term relationships with key opinion leaders, medical influencers and healthcare professionals.
• Personalize and orchestrate customer journeys across relevant channels, using approved content and customer preferences.

Patient & Healthcare Collaboration

• Partner with healthcare professionals to improve the patient journey and support the right patient at the right time.

Qualifications & Experience

• Degree in Pharmacy or Clinical Pharmacy.
• Minimum 1 year of successful pharmaceutical sales experience in a specialty environment.
• Experience in Cardiovascular is an advantage.

Skills & Competencies

• Strong knowledge of the pharmaceutical industry and its evolving environment.
• Demonstrated ability to build effective business relationships with key opinion leaders and healthcare professionals.
• High-achievement mindset with strong ability to turn strategy and insight into action.
• Account Management.
• Commercial Excellence.
• Communication.
• Conflict Management.
• Cross-Functional Work.
• Customer Insights.
• Ethics.
• Healthcare Industry.
• Influencing Skills.
• Negotiation.
• Sales.
• Technical Skills.

Additional Information

• Fluency in Arabic and English required.